Issues and problems with Online Legal Services in India

I was reading the story of one of the first movers in the Online Legal Services industry and was not so surprised to see that one of their Clients has published a comment on their service wherein the Client, who hired a Lawyer from Bangalore through their platform, had to pay an advance amount of Rs. 22,000/- without getting the “proper” legal service.

Here, I am neither trying to qualify the services of the lawyer nor the online services being provided by this Company. What I am trying to bring to fore is that there are many known and unknown issues with the Legal sector and one cannot claim to know and understand everything about it. If one claims to know, they may be at his/her own peril. The caveat emptor will not work here.