After adding the like chat tool, one needs to add the live chat agents who can handle this tool appropriately. But at the time of looking for the chat agents, one should keep certain things in mind like-
1. At the time of hiring the live chat agents, a company should conduct several rounds of the interview so as to check their abilities.
2. Do hire the agent who is a good listener. It is because the live chat agents need to listen to customer care so that they give a valuable and fruitful suggestion.
3. When the person is selecting the agent makes sure to check their typing speed. All the chat agents should have a good typing speed so that they can attend all the customers at a particular point of time.