Global Salesforce Services Market: Overview
In the present time, every organization wants to provide connected and improved customer experiences across various departments and channels. Salesforce service providers are making an offering of end-to-end support to the end-users. Salesforce services are tailor-made to cater to the varied requirements of the customers. Riding on the back of high demand across industries, the global salesforce services market is expected to make rapid strides along its growth trajectory during the review period, from 2019 to 2027.
The global salesforce services market has been segmented based on type of service, application, vertical, and region.
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Global Salesforce Services Market: Notable Developments
The global salesforce services market has witnessed many changes over time. One such development that has made a mark in the market is mentioned below:
- In December 2017, Salesforce, leading provider of CRM services, introduced a top-notch analytics tool called Salesforce Einstein Analytics. This advanced tool is meant to assist CRM users worldwide to with an added layer of artificial intelligence (AI). Integration of AI into the workflow of analytics enables CRM insights and suggests course of action to be taken to improve sales and marketing campaigns. It also offers enhanced customer experience. As such, the introduction of Salesforce Einstein Analytics is expected to positive impact the salesforce service market across the globe.
Some of the leading market vendors of the global Salesforce Services market are as follows
- Accenture PLC
- Salesforce.com, Inc.
- Deloitte Touche Tohmatsu Limited
- DXC Technology Company
- NTT DATA Corporation
- Tech Mahindra Limited.
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Global Salesforce Services Market: Key Trends
The following drivers and trends are expected to define the global salesforce services market during the assessment timeframe.
Increased Focus on Customer Satisfaction to Augment Demand
Supporting technological evolutions that is prevailing in the global salesforce services market, business organizations are gradually drifting away from totally on-premise solutions and making way for three emerging cloud computing services, namely Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Various CRM tools, such as salesforce services are adopted by enterprises of different sizes due to their compatibility and countless features. These cloud computing services offer viable solutions to cater to the increasing and varied needs of the customers spread across the globe. These customers come from various backgrounds, from sales to marketing to distribution. The varied services provided by salesforce services comprise internet of things (IoT), mobile, artificial intelligence solutions, and mobile. These factors are likely to boost the global salesforce services market during the assessment period.
The global salesforce services market is likley to gather momentum from the countless implementations of salesforce services across many organizations. The providers of salesforce services have turned the spotlight on providing unique experience so as to maximize profit.
The global salesforce services market is expected to benefit from the growing adoption of salesforce services in the banking, financial services, and insurance (BFSI) sector. This trend is highly likely to continue over the period of forecast, from 2019 to 2027. Of late, the BFSI sector has placed utmost importance on customer retention and real-time, effective customer engagement spreading across various platforms. Customer oriented approach in the BFSI sector is likely to offer ample growth opportunities to the global salesforce services market.
Global Salesforce Services Market: Geographical Analysis
Latin America, Asia-Pacific, Middle East and Africa, Europe, and North America comprise the major regions of the global salesforce services market.
From the regional perspective, North America is estimated to account for a large chunk of the global salesforce services market. Most of the large, medium and small scale organizations in the region are making significant amount of investment in salesforce services to maximize revenue and retain market position. This has encouraged providers of salesforce services to go for larger base of audience across the major regions of the globe including Canada, the U.S., China, and India.
This study by TMR is all-encompassing framework of the dynamics of the market. It mainly comprises critical assessment of consumers’ or customers’ journeys, current and emerging avenues, and strategic framework to enable CXOs take effective decisions.
Our key underpinning is the 4-Quadrant Framework EIRS that offers detailed visualization of four elements:
- Customer Experience Maps
- Insights and Tools based on data-driven research
- Actionable Results to meet all the business priorities
- Strategic Frameworks to boost the growth journey
The study strives to evaluate the current and future growth prospects, untapped avenues, factors shaping their revenue potential, and demand and consumption patterns in the global market by breaking it into region-wise assessment.