The social marketing manager leads the Social Command Center which is a single center excellence for the operations of all social channels for an Area. This includes managing the overall social channel footprint for the Area and consolidating or eliminating accounts to achieve operational efficiencies and optimize the overall impact. This leader has extensive knowledge of social platforms and how channels can work together to create best-in-class experiences that drive greater customer engagement. This role's success and experience help teams take a customer-minded approach to social content that engages, monitors user comments, and creates reactive local content.
Besides working with your Area leadership team, your professional partnership and network extends to Microsoft’s headquarters social marketing leaders to amplify the impact of global content investments. You lead your Area to smartly maximize precious marketing investments by using global content and services to deliver a consistent customer experience.
The ideal candidate will be a quick learner and rapid adopter of leading practices from A14 peers, and a courageous leader skilled in both managing a team to execute on global strategy and champion effective marketing integration and marketing operations to drive positive business outcomes. You must enjoy ongoing challenges in our multifaceted, highly matrixed organization and the industry that requires a combination of Modern Marketing Profile, Social Marketing leadership and global programs adoption in your Area for the greater cause—all coming together to deliver the customer experience.
1) Manage the Area’s Social Command Center, centralizing social channel operations. (25% of time)
2) Manage the publishing content leveraging corporate content, monitoring user comments and creating reactive content. (50% of time)
3) Manage local channel footprint and identify opportunities for consolidation. (5% of time)
4) Manage local employee social advocacy program to activate sellers and support with relevant content. (15% of time)
5) Define and develop proof of concepts to test innovative digital programs that can scale and building upon work from the A14. (5% of time)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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