Digital Support Specialist в Mastercard

Responsibilities

∙ Reviews customer issues/ questions related to digital products, proposes initial enhancements and assists in problem resolution, including escalating advanced issues

∙ Analyzes, troubleshoots, and pulls code and data to solve customer inquiries; uses a combination of available tools and individual knowledge

∙ Guides customers through training documents; may provide alternative solutions

∙ May provide guidance to less experienced team members

∙ Manages project/initiatives related to digital as an experienced individual contributor with specialized knowledge within assigned discipline

∙ Provides technical and domain support to internal consultation process to answer deep technical questions and explain technical concepts

Experiences

-Solid technical background

-Understanding and experience in digital products

- Experience using Mastercard tools, systems, and documentations to resolve moderately difficult customer issues, and guiding junior members to Mastercard resources

∙ Success in answering and completing customer service inquiries; demonstrates strategic and preventative thinking with moderately difficult concepts

∙ General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols

∙ Ability to deliver customer training

∙ Fluency in English and Russian is required

∙ Self-starter with ability to train and work independently

Apply:

https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Moscow-Russia/Specialist--Global-Customer-Service_R-77094

Please mention the Digitalization telegram channel as the source of information regarding this position

Если вы текущий или бывший сотрудник компании Mastercard, вы можете оставить отзыв о работодателе на сайте Your Career: bit.ly/yc_mastercard