In recent times, many organizations have opted for the newly emerging trend of outsourcing business processes to other companies treating them as external partners for specified services in order to get a more professional and precise type of services for their organization and to reduce costs that are incurred by maintaining an in-house team.
Pertinent to the widespread popularity and benefits that outsourcing services are bringing to various organizations across industries, a lot of outsourcing service types have come up to aid different processes and services.
In this blog, we reviewed the key types of outsourcing services that can help you to focus on the primary goals of the business. But first, ensure your need and get started via professional outsourcing services to India.
Types of Outsourcing Services: What You Need to Know
Some of the most prominent types of outsourcing are shown below: Have a look once.
- Business Process Outsourcing (BPO)
The most common and profitability used outsourcing type is business process outsourcing which refers to coming into contact with any external i.e. third party service provider for any particular business process.
Business process outsourcing (BPO) usually deals with the tasks of repetitive nature such as customer support tasks that require no specific or high-end knowledge. Telecommunication companies usually hire customer service teams to handle inbound and outbound telemarketing, calling and other technical support, many small businesses outsource the function of generating leads to outsourcing companies, and these are the major examples of BPO services in Delhi.
- Professional Outsourcing
The tasks that often prove to be of high complexity for small teams orentrepreneurs require professional services with additionally trained and highly proficient professionals to bring about the tasks in a diligent manner.
Professional outsourcing services include legal process outsourcing, accounting, financial research, staffing and recruitment services, market research and analysis, B2B Appointment, and administrator job.
Hiring people for this work burns a hole in the pocket of the organization because local hiring is often expensive pertinent to the scarce demand in this domain. Therefore, to get the work done organizations undertake professional outsourcing as it is the best option in the given situation set. Professional outsourcing services thereby let them get highly proficient personnel to work for the organization will not have to pay hefty costs for the same.
- IT Outsourcing
IT outsourcing as the name explains, is the outsourcing type where technology-related services or processes of an entire organization, segment, or business function, are outsourced to third-party service providers or outsourcing companies. Businesses across all industries today require information technology in some of the other segments to get their work going in a proficient and technically advanced manner, therefore, all sorts of businesses require IT solutions.
The organizations that do not have an internal team to support their IT requirements or those that do not require such services in abundance often move towards offshoring IT services that have now come up as the most common types of outsourcing.
Professional IT Outsourcing services include website designing and development, graphics designing, digital marketing, and mobile application development. If you are developing an ecommerce website or mobile application, then IT Outsourcing is the right fit.
- Project Outsourcing
There come times when companies are highly occupied with multiple projects and they have deployed their entire professional and appropriate workforce into certain projects and are still left with some to deal with.
In such scenarios when companies juggle with multiple projects at once, it can be tedious for them to maintain the quality and quantity of output due to lack of time and focus.
It is essential that the output is not compromised and therefore businesses often outsource a project to external project outsourcing service providers for enhance business activities and lead generation. Unlike other outsourcing types, this type of outsourcing relates to a particular project or projects.
- Offshore Outsourcing
Offshore Outsourcing is a type of outsourcing that is segregated based on demography. The outsourcing that is done by getting into a contract with a service provider located in another country usually for encashing the benefits of lower labor expenses or exchange rates of currencies is called offshore outsourcing.
There are many countries that in comparison to other prominent nations require less cost to finish certain projects or processes as it would be required locally for organizations. In such scenarios, companies from across the world look for service providers from countries that require lesser expenses to get the work done in a proficient manner. Indian outsourcing companies are some of such prominent service providers that offers offshore outsourcing services and solutions across the UK, USA, UAE, Canada, etc.
- Process-Specific Outsourcing
Certain outsourcing processes that are specified for a particular task or any internal process are known as process-specific outsourcing. The main reason behind the process-specific outsourcing is that there are external service providers who specialize in a particular service or process and thereby extend high-end service in that regard.
This not only provides businesses with the commendable means to cut costs but also lets them focus on core business functionalities while they also enjoy the benefit of professional handling of their internal processes.
Advantages and Disadvantages of Outsourcing
Alike many other business’ process strategy, outsourcing services also have their share of advantages and disadvantage, some of which are listed further:
Advantages of Outsourcing:-
1. When you go with outsourcing services you don't have to hire employees on your part anymore. All you have to do is pay your contractor, communicate your requirements to the third party and keep a regular check on the processes. This arrangement keeps you from hiring employees and bringing them into your company thereby preventing additional expenditure on everything right from training to additional benefits.
2. When you opt for outsourcing you are signing in for a larger pool of talent and expertise than you can employ within your in-house teams. Outsourcing provides grounds for accessing talents from different parts of the world through personnel who specialize in particular domains while also holding commendable experience.
3. The most important benefit of outsourcing comes from labor costs. Companies usually look for third-party service providers located in countries where labor costs are low and also the exchange rate is lower than their currency. This helps them in encashing an additional benefit.
Disadvantages of Outsourcing:-
1. Even though you can keep an eye on the third-party service provider and check for the efficiency of services you will still lack the kind of control that you can have on in-house teams.
2. You might many times face communication issues due to differences in time zones, the preferred method of communication, and the absence of reliable internet connection.
- In some cases, the quality provided by outsourcing companies comes out to be substandard to what the organizations expect.
Why Should You Choose India for Outsourcing?
With the wide array of service providers available for handling outsourcing services to India, there are several benefits that international organizations can avail by partnering with the outsourcing company in India. Right from lower labor costs to the commendable percentage of English speaking population in India, Indian outsourcing companies will cater to all your requirements right from BPO call center, KPO, and other outsourcing services flawlessly.
You can also get additional benefits from the exchange rate difference that the currency of many European countries has with that of Indian currency.
When it comes to hiring an outsourcing company in India then you must go for DK Business Patron. It is one of the top leading outsourcing company in Delhi, India from the last 7+ years. It offers BPO Services, KPO Services, LPO Services, IT service and solutions, and lots more.
Contact us or call us at +91 995-353-5812 to speak with our counselors. We are happy to help you.