Software Support Engineer (Java SE) в Teradata

Key Areas of Responsibility

• Work with Service Experience Managers (SEM) and support team in delivering of technical support of customer developed integration software;
• Develop and maintain in-depth knowledge of Teradata products in order to effectively and efficiently support customers;
• Effectively interact with Teradata Engineering and Technical Consulting peers to report, troubleshoot, and repair defects in software;
• Handle highly complex technical customer issues, providing resolution in time. Contribute to processes improvement in order to meet service level agreements;
• Effectively manage internal and external customer expectations to ensure satisfaction with Customer Services offerings;
• Ensure that every customer is treated professionally and with respect;
• Assist in the technical mentoring of additional team members;
• Log, research, and accurately resolve customer inquiries and problems in a timely manner, meeting and exceeding;
• Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied;
• Gain and maintain current knowledge of Teradata Customer Services Policies and Procedures.

Requirements

• Java SE development experience (2 years and more);
• GreenPlum integration experience;
• Java multithreading knowledge;

• In depth knowledge of any enterprise relational database;
• Software troubleshooting & support experience;
• Experience in Linux / bash scripting;
• Understanding of Kerberos authentication architecture;
• Master degree in IT or related sphere;
• English intermediate, Russian native/advanced.

What we offer

• World-class technical & operations training within Teradata University, Udemy & LinkedIn Learning;
• Possibility of ITIL, Teradata & other technologies certifications;
• Annual bonus;
• Meal allowance;
• Mobile phone allowance;
• Medical and life insurance;
• Employee referral program.

Apply:

https://careers.teradata.com/jobs/207908/software-support-engineer-java-se

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