July 15, 2020

Software Support Engineer (Java SE) в Teradata

Key Areas of Responsibility

  • Work with Service Experience Managers (SEM) and support team in delivering of technical support of customer developed integration software;
  • Develop and maintain in-depth knowledge of Teradata products in order to effectively and efficiently support customers;
  • Effectively interact with Teradata Engineering and Technical Consulting peers to report, troubleshoot, and repair defects in software;
  • Handle highly complex technical customer issues, providing resolution in time. Contribute to processes improvement in order to meet service level agreements;
  • Effectively manage internal and external customer expectations to ensure satisfaction with Customer Services offerings;
  • Ensure that every customer is treated professionally and with respect;
  • Assist in the technical mentoring of additional team members;
  • Log, research, and accurately resolve customer inquiries and problems in a timely manner, meeting and exceeding;
  • Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied;
  • Gain and maintain current knowledge of Teradata Customer Services Policies and Procedures.

Requirements

  • Java SE development experience (2 years and more);
  • GreenPlum integration experience;
  • Java multithreading knowledge;
  • In depth knowledge of any enterprise relational database;
  • Software troubleshooting & support experience;
  • Experience in Linux / bash scripting;
  • Understanding of Kerberos authentication architecture;
  • Master degree in IT or related sphere;
  • English intermediate, Russian native/advanced.

What we offer

  • World-class technical & operations training within Teradata University, Udemy & LinkedIn Learning;
  • Possibility of ITIL, Teradata & other technologies certifications;
  • Annual bonus;
  • Meal allowance;
  • Mobile phone allowance;
  • Medical and life insurance;
  • Employee referral program.

Apply:

https://careers.teradata.com/jobs/207908/software-support-engineer-java-se

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