Global Mobile Unified Communications Market by Solutions, Deployments, Organization Sizes, and Regions — Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2020–2026

Global Mobile Unified Communications Market is valued to reach USD 82.1 Billion by 2025, growing at CAGR of 26.4% from 2020–2026. Growing demand for optimized workflows, low operational costs, rising penetration of smartphones and trend of bringing your own device (BYOD) system, leading to increasing need for robust security software are key factors driving the market.

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Rising deployment of AI and Machine Learning (ML) in the communications sector has created opportunities for team collaboration, thereby, enabling machine-to-human interaction. AI is continuously changing the way enterprises structure their workflows; for instance, AI is gradually replacing enterprise voice calls with virtual assistants and bots. In 2018, Cisco Systems, Inc. announced its plan to expand its UC solutions portfolio by integrating AI capabilities into its UC platform.

Increased adoption of Internet of Things (IoT) has enabled organizations to integrate devices and data with analytical IoT tools, resulting in an autonomous work environment. For instance, in an organization’s meeting rooms, sensors can track room use, including the number of attendees and systems used as well as length of the meeting. These insights can help organizations determine the right mix of video and non-video enabled meeting rooms to optimize room spending.

Market Dynamics:

Real-time conferencing, unified messaging, voice, and collaboration with the usage mobile unified communications are driving the market growth.
Constant advancements in mobile unified communications such as integration of artificial intelligence (AI) and machine learning (ML) for improving machine to human interaction are boosting the demand for the market.