Account Manager в Refinitiv

You are responsible for the following:

Relationship & portfolio management of the clients’ accounts of Refinitiv, aiming to provide strong and consistent services
Retention and growth of revenue, responsibility for sales and new business, accountability for service performance, increase of overall customer satisfaction
Define account strategy and own the account plan
Focus on customer's satisfaction, work on understanding customer's business, workflows and priorities, develop high value contact network within accounts
Coordination of the implementation of global strategy on local level
Project management and coordination of a cross-functional team
Identification of new opportunities
Responsible for budgeting, forecasting, keeping top management engaged with the business in a timely fashion, analyses impact from intelligence on competitor activity and provides feedback to Senior management and Product teams
Act as a single point of contact for the client for account management issues. Act as the clients’ advocate within Refinitiv and as Refinitiv’ ambassador within clients’ enterprises
Provide escalation path from and to service units
Own account information in relevant CRM systems
Support consultative sales team in proposal preparation and follow-up
Management of all Refinitiv projects, including seminaries, info-sessions, PR events and CSR activities
Representing Refinitiv in relation with all external stakeholders (outsourced service providers, state authorities, professional associations, universities, etc.)

Requirements:

3+ year experience in Sales / Business Development / Account Management within: 1) software vendor; 2) financial markets; 3) corporate banking
Good knowledge of customer business needs and workflows within the region
Strong understanding of financial and commodity markets our customers operate in.
Working experience within Financial Markets would be definitely a plus
Experienced in consultative, value based selling
Proven communication, selling, persuasion, negotiation and team working skills
Good knowledge of trading systems and dealing platforms designed for trading financial instruments is considered an advantage
Good Knowledge of CRM software and admin systems
Fluent in English and Russian, oral and written

Our offer:

Diversity: an ability to work within international company with presence in almost 190 countries and collaborate with colleagues abroad
Development: e-learning platform, a range of workshops and international projects
Onboarding: structured 8-weeks training and buddy support
Information: access to real-time economic data
Perks: private medical healthcare, meal allowance, wellbeing program, corporate pension plan
Office in downtown: (Petrovka street)

Apply:

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Если вы текущий или бывший сотрудник компании Refinitiv, вы можете оставить отзыв о работодателе на сайте Dream Job: bit.ly/dj__refinitiv