Technical Specialist в Microsoft

Responsibilities

Develop the solution strategy that will support the customer’s digital transformation.
Lead solution presentations, demonstrations, workshops, proof of concepts to prove to our customers the capabilities of Microsoft's solutions and services, and how we can empower them to achieve their business outcomes.
Exemplify presentation excellence for both virtual and onsite deliveries.Specialize in one, or possibly more than one, of the following solution areas: Marketing, Sales, Customer Service and/or Field Service.
Feedback sales, technical, competitive, security blockers to accelerate Dynamics 365 Customer Engagement sales and customer usage. Shape current and future products, marketing strategies, and customer centricity ideas through your feedback. Remove solution sales blockers.
Win the solution decision at customers for Dynamics 365 Customer Engagement opportunities and usage scenarios, through tailoring your message to different audiences and stakeholders, bringing ideas, challenging our customers, engaging with them to highlight our differentiation, and guide them in decision making.
Orchestrate and lead the solution team which includes internal teams and our partners to build and showcase a differentiated solution that focuses on the value the solution.
Continually learn and maintain your technical, sales, professional skills and competitive readiness. Remain current on the latest technology and trends for your area of expertise.
Actively participate in the pre-sales community; share best practices, support peers and leverage the efforts of others to broaden your impact and empower others.
Lead and/or coordinate cloud security, privacy, and compliance discussions that address our customers’ compliance and regulatory needs.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Requirements (Bachelor's Degree or equivalent work experience required):
7+ years of experience:

Successfully working with customers in pre-sales or consulting engagements related to CRM solutions or similar business applications.
Selling software-as-a-service cloud-based business applications to enterprise customers.
Driving and leading a solution strategy, as part of the overall opportunity lifecycle, that enables customers to successfully achieve business outcomes.
Validated experience in a consultative selling approach, including bringing innovative ideas to customer problems and being customer focused.
Able to challenge the customers’ status quo by leveraging Microsoft’s broad portfolio of solutions and relating back to customer value.
Orchestrator and active participant of the team tasked with crafting the solution that may align not only to Dynamics 365 Customer Engagement but also to other Microsoft solutions and services.
Proven success at demonstrating the value of the proposed solution and how it differentiates from the competition.
Lead and/or coordinate cloud security, privacy, and compliance discussions that meet our customer regulatory and compliance needs.
Active contributor of feedback and best practices across various teams; peer community, customer success, engineering, sales and marketing.

Deep understanding of:

Business solutions, specifically CRM applications including Marketing, Sales, Customer Service and Field Service and how these solutions help our customers achieve their desired business outcomes.
Commercial cloud offerings, ideally Microsoft’s cloud platform as well as competitive knowledge of other CRM solutions and related ecosystems.
Customer facing business processes in one or more industries such as Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector and Media & Communications.
Business value selling methodologies and practices that successfully convey the value and outcomes the proposed solution will deliver.
How to uncover customer’s stated and unstated needs and how technology can be leveraged to solve business problems.
The security, regulatory and compliance needs of global customers in cloud or hybrid scenarios.

Desired skills:

Customer-centric mindset with demonstrated passion for delivering customer value.
Experienced problem solver and able to thrive in a fast-paced environment.
Ability to skillfully communicate, demonstrate and prove the value of Dynamics 365 Customer Engagement and related solutions.
Master discoverer who is able to learn the most important customer challenges and needs; and also uncover those problems that are unspoken, and ultimately establish a proposed solution that will enable them to achieve their goals.
Excel at owning and coordinating team resources to successfully build and deliver a compelling and differentiated solution demonstration.
Proven collaborator especially capable of influencing internal teams such as sales, engineering, marketing and external teams, our customers and partners.
Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
Adept at challenging perspectives and differentiating from the competition by reframing value and exemplifying customer obsession.
Embracing of a growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow.

Apply:

https://careers.microsoft.com/us/en/job/890294/Technical-Specialist-Dynamics-365

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