Associate Manager (IT Operations) в Bacardi

Management of Regional Infrastructure, Operations and Helpdesk

• Manage the IT Infrastructure, Operations and Helpdesk services in alignment with regional business needs, global IT strategy plan, global IT security and standards
• Define support model, global application support and maintenance services for the region, leveraging global solutions
• Align SLA (Service Level Agreement) together with the Regional Business Partner and the Business leader
• Put the right organization in place to capture and dispatch incidents (L1/2/3) related to infrastructure & application issues
• Manages the incident resolution along SLAs & interacts with business partner management, application services and 3rd parties for L3 issues
• Provide services availability and support as required by the business and within agreed business hours
• Manage local/outsourced teams to deliver the agreed SLA to the business
• Ensure regular communication to business and IT stakeholders, reporting data on Support and Operations Provide measurement of incident management, against agreed KPIs through regular, targeted communications including email and dashboard reporting

Vendor management

• Manage local and regional vendor to deliver solution or service that meets the business requirements and the agreed SLAs
• Monitor the day to day service level
• Align service requirements measures and scorecards with the vendors
• Conduct regular meeting with vendor to review performance & SLA
• Review and approve system patches and fixes
• Coordinate Disaster Recovery Drill together with vendor and 3rd parties
• Coordinate necessary changes to outsource contract in line with business requirement and global IT strategy
• Drives platforms operations cost reduction, working with the vendors
• Be the focal point of contact in liaison between the vendor and the business

Budget accountability

• Has overall responsibility for financial (budget/forecast) of your regional infrastructure and local applications RUN budget
• Input into global plans based on regional business requirements
• Drives cost down, responsible for Operations costs optimization

Manage your team and be an IT inspiring leader

• Manage and optimize resource planning of your region and in your scope

THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY:

• Experience in multiple IT services/programs in the company
• Knowledge of ITIL methodology
• Understanding of hardware, software systems, and network technologies
• Understanding of IT governance and operations, IT controls (privacy, security, asset management)
• Ability to communicate to top management and to end-users, ability to explain technology
• Experience in Regional or global Operations Management
• Business Knowledge - Understand the business and business processes
• Experience in running Helpdesk/support to end-users, incident management
• Good understanding of outsourcing and off shoring, building win/win strategies and contracts with suppliers
• Experience in project management and team management
• Deep problem solving, root cause analysis capabilities
• Ability to manage, mentor and coach a team across geographies
• Experience in crisis management, ability to manage the matrix
• Proficiency in English language skills

Apply:

CV to [email protected]

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Отзывы о компании Bacardi, этапы отбора и зарплаты на сайте Dream Job: bit.ly/dj_bacardi