FAQ [Payment]

Why do you need my tax number/VAT ID?

When you state that your country of residence is within the European Union in your tester profile, we will ask you for a tax identification number. If you live in Germany, you can provide either your national tax number or your EU VAT ID. For any other EU country, we require a EU VAT ID.

All earnings are subject to income tax. Testers themselves are responsible to turn in their invoices to their tax authorities (if necessary).

Where do I get my tax number/VAT ID from?

You get your tax number/VAT ID from your tax authority. Please contact them if you have any questions regarding this number or the taxation of your income.

When do I get my payout?

Bug payouts and bonuses that you received in the current month will be paid with the next payment cycle next month. The whole process is explained in this article.

Why haven’t I gotten my payout yet?

Some banks need a bit longer for transfers than others. It can take some days until the payout is on your bank account.

If you requested an invoice until the 19th of a month and you still haven’t received your payment at the first day of the following month, please contact us via the support chat. We are happy to resolve the problem for you.

When will I receive a promised bonus?

Participation bonuses will be paid by the Customer Success Manager within 10 days after the test end. This bonus will be paid independently from the test’s status.

If I am eligible for a bonus payment, to what bill will it be added?

When you receive bonus payments on test IO platform, the payment procedure is the same as with the regular payouts. The bonus amount will be included in the invoice of the month, in which your bonus is credited to your account. For example, if you receive a dispute bonus in November for the bug report that was submitted in October, the bonus amount will be added to your November bill that you can request after the 11th of December.

I have a different question or feedback!

You can’t find the answer to your question or you want to give us feedback to improve our platform or service? Please contact us via the support chat.