Grades & Promotions

We employ a grading system to track performance. The grades range from A+ (5/Excellent) to D (1/Poor) and are based on major mistakes found in the submission. The average grade reflects your performance. It is important to maintain a good average grade since you may be promoted or demoted based on it.

You may be promoted as a Reviewer after 1 audio hour of raw transcript submissions have been reviewed and your average grade is above 3. As a reviewer you can review transcripts submitted by other certified transcribers and grade them. You may be further promoted as a Self-Reviewer once 10 review submissions have been verified and your average grade maintained above 3. As a Self-reviewer you can select a Raw Transcript assignment, submit it, select the same file for Review and submit the reviewed file. Self-reviewing effectively doubles your payment rate as you are paid twice for the same file.

Conversely, if your average grade falls below 2.5 you will not be able to select any files. However, your account will remain active and you can still accrue Referral and Affiliate commissions, if any.

Further, if you are able to improve your average grade after self-reviews have been enabled, you may be also promoted to a Proofreader. Proofreading files are generally longer and the payment depends on the duration, accents, difficulty level etc. We also offer contract position for Proofreading where a fixed monthly salary is paid.

We also provide a dispute resolution mechanism for incorrectly graded and/or reviewed files. The disputes are completely anonymous and are arbitrated by our administrators. Our final decision is binding.