April 16
Customer Support specialist
- A growing international fintech company in the field of crypto
- The team consists of about 150 people, the team of customer support - 14 people
- HQ in Tbilisi
What you will do
- Be the first point of contact and advocate for our clients and partners;
- Handle inbound inquiries within provided SLA;
- Troubleshoot clients issues, including API, trading and broadcasting errors;
- Gather key information in order to escalate reported issues;
- Track ticket progress to ensure timely communication between clients and development team.
We expect you to have
- 1+ years in a customer facing role;
- Experience with trading, distributed ledger technologies is a plus;
- Flexibility to ongoing refinements in process and structure;
- Good written English (B2+);
- Ability to work independently;
- Work from 1 AM to 8 AM, or from 2 AM to 9 AM. GMT +3;
- Shift work
What we offer
- The opportunity to relocate with our support to Tbilisi or work remotely.
- We provide work equipment and gifts for your birthday.
- A friendly team that is always there for support.
- Comfortable kitchen with fresh fruits/vegetables and nuts.
- Opportunities for professional growth.
- Corporate events are helping us to know each other better.
Contact
TG @AKWii https://t.me/AKWii