Monitor & Manage Your Business with Maintenance Management Software

Many key challenges of maintenance businesses such as HVAC, Plumbing, Roofing can be effectively addressed with the help of technology. However, it is often confusing to decide which technology or software can provide the needed help. Often businesses end up subscribing too many applications to upscale their services. But there is a challenge in maintaining too many enterprise software programmes, especially the cost that goes into the subscription of multiple software. In addition to that managing, the multiple dashboards is also a time-consuming affair.

Taking the cue, the article talks about maintenance management software, which is an all-in-one solution that can help maintain service providers to upscale their services by many folds by enhancing the efficiency of the team and by making the procedure of service management more controlled and organized.

Following are the key challenging areas of a maintenance business that can be best addressed with the aid of a maintenance management app.

Managing Service Requests:

One of the key requirements is to effectively manage a service-cycle. Be it managing the new clients or the existing clients, keeping tab of the workflow is important to ensure that the service gets rendered within the promised time frame. The maintenance management software facilitates a streamlined process of work distribution, job-scheduling, field agent dispatching, maintenance tracking, performance monitoring & reporting. And all these processes are supported with automation, thus eliminating the chances of error. Moreover, automation provides more control and field visibility.

Work-allocation and Dispatched

The maintenance management app makes work-allocation a smooth experience for the manager as well as the field technicians. The technology of the software is so that the managers can have complete field visibility. They can track the live location of the field technicians, and accordingly assign them the new service- requests registered from nearby locations only. In this way, the field technicians can easily attend those service requests without having to travel too much.

Collaboration with Field Technicians

Lack of field visibility is one of the major problem areas of businesses that offer maintenance services. A proper collaboration platform is needed to keep the field agents informed about the new jobs or the cancelled jobs, or to provide them with the details of service, or to send the customer details, inventory list etc. Sharing this information over phone or messages is certainly not a streamlined procedure. Maintenance management software is just the right platform to set transparent collaboration with filed agents. It has automated features to send updates, reminders, and notifications. All communications can be tracked for future references.

Reporting

Reporting and performance analysis of the field technicians is also integral to a maintenance business. But again, lack of visibility complicates the monitoring of the field agents. As mentioned above the maintenance management software is an all-in-one solution, so it takes care of the reporting aspect also. The software tracks the live location of the field technicians, thus their check-in and check-out time at a particular job location can be easily tracked. This keeps a check on their productive hours. Also, the software comes with various customized reporting formats, that also captures the field data effectively.

There is no complication of report sharing with maintenance tracking software as all the data gets stored in a cloud-based data repository, which can be easily accessed on a real-time basis.