Team Lead Online Reputation Management
We are looking for an experienced ORM Team Lead / Senior ORM Specialist for a full-scale reputation management role in the financial & trading niche.
This vacancy is open for Russian-speaking candidates with a good command of English for work on international platforms.
• Develop and manage a complete ORM strategy: monitoring, response management, and proactive reputation building;
• Lead and coordinate a team of ORM specialists: task management, prioritisation, quality control, and feedback;
• Build internal processes from scratch: SOPs, response templates, communication standards, and guidelines;
• Coordinate with PR, SMM, support, legal, and SEO teams to maintain a unified brand voice;
• Monitor brand mentions across social media, forums, review platforms, media outlets, Reddit, Twitter/X, and other external communities;
• Handle negative reviews, crisis communications, and reputation attacks;
• Work with SERM: manage branded search results, promote positive content, and suppress harmful search visibility;
• Prepare reports on sentiment trends, threats, and reputation performance.
Requirements:
• 3+ years of experience in ORM / reputation management;
• Experience as a Team Lead or Senior ORM specialist;
• Strong understanding of the financial/trading niche and reputational risks;
• Hands-on experience with SERM and review platforms;
• Experience with Brand Analytics, YouScan, Mention, Medialog, or similar tools;
• Experience building internal processes and documentation;
• Strong crisis communication and negative review handling skills;
• Fluent Russian and good written English (B2 minimum).
• Systematic thinking;
• Stress resilience and decision-making under pressure;
• Strong leadership and communication skills.
Official employment in accordance with local labor legislation;
Visa and relocation support for employees and their family members;
Flexible working hours and occasional remote work options;
Office perks such as meals, snacks, and seasonal fruit;
A comfortable office environment in a convenient location;
Corporate sports and community activities.
📲Contact:
@HR_recruiter777 (Ольга)
