Senior Manager, Product Design (Logistics, Service Efficiency)

RELOCATION TO BERLIN / GERMANY | DELIVERY HERO

Location: Hybrid in Berlin, Germany (2 days a week in Berlin campus)

Company

World’s pioneering local delivery platform operating in 70+ countries, headquartered in Berlin, Germany.

What you will do

• Lead and grow a team of 5+ product designers across 7 squads in Berlin and Singapore, driving design strategy and vision in partnership with cross-functional leaders.
• Champion user-centered design for agent tools, overseeing discovery, prototyping, validation, and delivery for consistent quality and usability.
• Guide adaptation to AI landscape, defining best practices for integrating AI features into agent workflows.
• Collaborate with senior stakeholders to align on product KPIs, OKRs, and business goals.
• Inspire innovation in complex enterprise tools, advocating for simplicity, accessibility, and long-term value.

Requirements

• 5+ years in Product Design leadership, managing multidisciplinary teams and coaching senior ICs and leads.
• Experience adapting design for AI landscape, including automation, ML interfaces, or LLMs.
• Deep UX principles, user research, content strategy, design systems knowledge.
• Agile environments, storytelling, stakeholder influence at senior levels, excellent English communication.
• Expertise in customer service agents, internal ops tools, enterprise software; empathy for agents, customers, riders, vendors.

Culture & Benefits

• Hybrid model with 2 days/week in Berlin campus.
• 27+ days holiday, educational budget (1,000€), language courses, Udemy.
• Health checkups, gym/bicycle subsidy, meditation.
• Employee share plan, sabbatical bank, transport discounts, insurance, pension.
• Meal vouchers, food discounts, corporate perks.
• Relocation support to Berlin.

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