June 20
Frequently Asked Questions and Common Errors
- Please, purchase subscription first - Status: 409
If you have already purchased a subscription, refresh the account page on our website and relaunch the software. - Failed to fetch - Status: 500 | Skins from Buff163 are not updated yet - Status: 404
Reinstall the extension and refresh the account page on our website. This error means that not all data was loaded.
Also, if you are not receiving notifications on Telegram, make sure you’ve started the correct bot and restart it by sending/start. - Do I need to add items to the Sticker and Float parsers?
Yes, you create your own custom database. - Proxies are not connecting on the Steam bot
Refresh the account page and try clicking "Connect" again. - I launched the parser but it doesn’t find any skins
Make sure the settings are correct and launch the parser. If the request counter (Total responses) is increasing, the parser is working — you just need to wait.
If you want to verify it yourself, go to the relevant site tab (Steam/CsFloat/CsMoney), open Developer Tools (F12), and check the Network tab — if new requests appear, the parser or bot is functioning. - Why didn’t it find the skin listed on the marketplace (CsFloat)?
The parser scans all items by newest listings — not each specific skin individually — allowing it to process large databases at once. - Where can I buy proxies for Steam?
You can read more about proxies in detail in this article
Support
If you have any questions or issues, you can contact our support team by choosing the most convenient method for you via the following link:
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