Technical Support Specialist

One of the most successful Estonian startups is looking for Technical Support specialist RUS-ENG. Previous experience in Support and technical background are required as well as fluency in English and Russian. Completely remote work, full time.

Examples of what you'll be doing:

Provide technical support to users through live chat and email
Investigate user problems and prepare escalations or bug reports
Handle payment related operations
Connect to users through TeamViewer to investigate issues and collect the required data
Learn and document information about users
Establish personal relationships with customers
Participate in the product translations and localization

As you will grow into the role, you’ll have an opportunity to try yourself in other areas.

Our expectations for the candidate:

2 or more years of experience in Technical Support is a MUST
Excellent spoken and written communication skill in Russian and English languages
Punctual, attentive to details
Able to multitask and self-develop
Flexible in working hours. Being able to work in the morning, evening, and weekends.
Previous experience in compiling and translating documentation from Russian to English language and vice versa
Experience in working with Windows, Mac, Linux
Previous experience working with Jira, Confluence, and TeamViewer is a plus
Previous experience in working with CS emailing and chat tools is a plus. Example: HelpScout, Desk, Freshdesk, etc.

What you can expect from us:

choose and buy your own working equipment and furniture
you will spend your first month as a fresh Multiloginer getting onboarded at our HQ in Tallinn, Estonia
a culture of freedom, proactivity and trust
traveling to meet the team multiple times per year
travel insurance
English language courses
Brain.fm subscription, Udemy and Coursera courses
reimbursement for supplies
work remotely from a co-working space when you need it
unlimited no-ask paid time off
first 9 days of a sick leave paid at 100% salary rate
3000 euros / year company retreat budget
400 euros / year sport voucher

Contacts:

[email protected]
Telegram – https://t.me/dalival