Service Integration and Management Market Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2020–2027 | Tata Consultancy Services, HCL Technologies, Wipro Ltd., IBM Corp., Cognizant Corp., Sopra Steria Group SA, DXC Technology Corp.
The global service integration and management market was valued at USD 3.92 billion in 2019 and is expected to reach an estimated USD 6.53 billion by 2027, expanding at a CAGR of nearly 5.5% during the forecast period, 2020–2027. The revised market size has considered the possible adverse impact of the ongoing COVID-19 pandemic on the mentioned market during 2019-2020. The growth of the market is attributed to the rising demand for multi-vendor outsourcing and automation in business processes in a view to reduce service management complexity.
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Service integration and management (SIAM) refers to the co-ordination of people, processes, tools & technology, data and governance across multiple suppliers, to ensure effective and efficient operations of the end-to-end service delivery to the business user. The SIAM model is primarily adopted to ensure cost efficiency and value enhancement of the business operations and services. Normally, the service integration of any business process flow incurs additional costs to an organization, irrespective of it being provisioned externally or internally. However, SIAM model offers not only cost optimization but also increasing the service value of a business organization.
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Segments Covered in the Report:
Types
• Assessment & Advisory • Consulting & Implementation • Integration & Automation • Others
Applications
• Large Enterprises • Small & Medium Enterprises (SMEs) End-Users • Telecom & IT • Manufacturing • BFSI • Retail • Transportation & Logistics • Energy and Utilities • Others
Regions
• Asia Pacific • North America • Latin America • Europe • Middle East & Africa
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