Examples of Amazing Customer Service during COVID-19

The customers are always the topmost priority of every business, no matter whatever the circumstances are. The entire world has experienced a great crisis due to COVID-19 especially during the last six months. In this challenging time, the companies and employees had a great chance to deliver amazing customer service as this is the time when people need it the most. Here are some of the best examples of amazing customer service provided during COVID-19 which everyone will remember forever.

DC Shoe Store Made a Personal Delivery

For 14 years, a couple always visited Hu's Shoes in Washington, D.C. to pick out the shoes as a Mother's Day gift. This year mother's day fall during the pandemic, so the couple's child communicated to the store's owners that they would be back as social distancing regulations are eased. As a result, the store's co-owner Eric managed to go into the store. Handpicked a pair of shoes for the mother and delivered them to the house across the town. Not only this, but the product was also packed in attractively-designed custom printed boxes as always. This simple act of exceptional customer service made the customer feel very special.

Pharmacist Delivered Medicines to Home-Bound Customers

Connecticut pharmacist Manan Dave worked long hours even during COVID-19. Nothing could stop him from reaching his customers. After working at the pharmacy, he delivered medicine to several customers who cannot leave their homes. Custom printed boxes no minimum was used to avoid any contamination during the transition. Moreover, he played a prominent role in bringing hand sanitizers and other medical supplies to various local nursing homes. This man created the best example of customer service by talking about his role much seriously to help others in staying healthy.

Newspaper Man Delivered Groceries

A newspaper delivery man in New Jersey expanded his regular delivery during COVID-19. He included more than 900 homebound customers on his list to deliver groceries at their doorstep. When one of the elderly customers asked Greg to leave the newspapers close to the front door so that she could fetch it easily, he realized how challenging it is for a customer to get groceries. He offered the lady to deliver her groceries until the situation gets settled. He started putting the flyers of his services inside the newspapers. His amazing customer service for the elderly people brought a big smile to their faces.

Paramedic Delivered Meals & Home Care:

Med-Star paramedic Amy Yang from Texas, not only helped sick people during COVID-19, but she also reaches them even after the care is done. She delivered more than 150 custom printed boxes wholesale full of food to the people who need them. Amy also helped in COVID-19 testing by spending more than working hours. Her main goal was to help people in the hour of need and keep them away from unnecessary visits. She has also organized a few groups of co-workers to join her service.

Zappos Opened Hotline to Chat With its Customers

During the times of social distancing, the majority of people crave human connection. Rose Wang called Zappos customer service to check the status of a gift she had ordered a few days ago for her mother. On the call, the Zappos employee, named, Crystal Mouzon, started a small talk. Rose realized how necessary it was to talk to someone. They ended up the chat after 45 minutes after talking about everything from family relationships to travel to the country's situation. The conversation between these two new friends left Rose feeling more refreshed and renewed.

Travel Agent Saved Customers' Vacation

As hotels were closed and commercial flights were canceled all over the world, a family was stuck in the Dominican Republic. They called their travel agent at Virtuoso, who provided excellent customer service to get them home. The travel agent contacted a private jet company, which picked the family just seven hours after the hotel notified the family of the shutdown. Moreover, the travel agent credited the family for the unused portion of their stay.

A UPS Store Owner Drove All Night to Deliver the Package

Shipping was big trouble during COVID-19, so a UPS Store owner took the package into his hands to ensure that the product is delivered on time where needed. A customer came into the store in Cleveland having two big packages that are to be delivered to Florida by Saturday. Unfortunately, the UPS delivery was too busy to get the packages by time. The store owner, named Ardeshir Agahi, drove 1,250 miles during the night time from Cleveland to Naples, to hand deliver the custom printed boxes for shipping a day early. Then he jumped back in his car and drove home to open his store on Monday morning.

College Chefs Served Retirement Community

A manager of a Virginia retirement community needed help to prepare and deliver meals to 350 residents in isolation, he went to the nearby College of William and Mary. Numerous cooks and bakers stepped up to prepare the meals, bringing them to grateful residents. This effort was something additional to their normal workload. The residents were overjoyed to receive the fresh meals packed in custom printed boxes cheap to retain the quality.