Attendant Console Market Will Escalate Rapidly in the Near Future
Attendant Console Market Introduction
An attendant console is a phone station used for communication purposes in a residential or commercial arena, mostly part of a PBX i.e. private branch exchange or a private telephone system. It is similar to a normal private branch exchange telephone station with additional modules that can be linked with particular telephone lines in the private telephone system. The attendant console has many call management features such as directory sync, contact management, call control, language localization, and more. There are many added benefits apart from the measureable benefits of an attendant console that are tough to quantify such as freeing up staff time who would otherwise be handling the phone calls, and enhanced employee output. Also, by paying periodic subscription charges, businesses could transform their capital expenditure i.e. CAPEX into OPEX i.e. operational expenditure.
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Attendant Console Market – Competitive Landscape
- At Enterprise Connect 2017, Enghouse Interactive announced the launch of its TouchPoint Attendant console that integrates into Microsoft Skype for Business Online.
Cisco Systems, Inc.
Established in 1984, Cisco Systems, Inc. is located in San Jose, California, the U.S. Cisco Unified Attendant Consoles (UACs) offer directory sync, contact management, call control, language localization, and many more advanced features to cater to organizational needs in the best possible way.
Mida Solutions
Mida Solutions was established in 2004 and is based in Padova, Italy. Mida Solutions offers web attendant console, which allows operators to handle multiple calls at the same time, using an integrated view of list of calls, presence status, memos, directory, speed dials, etc. The Mida attendant console is also designed for blind or visually impaired operators. The solution can be deployed on premises as well as in hosted environments as it supports multi-tenancy.
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