Senior Technical Support Engineer в AVEVA
Principle Duties & Responsibilities:
• Document activities and findings in a case tracking tool
• Technical troubleshooting, analysis, and diagnosis of product issues
• Technical troubleshooting, analysis, and diagnosis of custom application issues
• Ensure case updates and resolution timeframes are in line with the service level agreement
• Delivery of product issue work around or fix
• Replication of customer issues
• Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
• Adherence to a schedule or rotation of telephone/on-line inquiry support
Communication Skills Required:
• Excellent communication skills, written and verbal Russian fluency as a first language
• Collaboration mindset and ability to work in a virtual team environment towards a common goal
Technical Knowledge / Skills Desired:
• Microsoft Windows Operating Systems
• Current versions of OAsys and/or Oil & Gas applications and protocols
• A sound understanding of HMI / SCADA solution architectures and industrial automation
• Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
• Microsoft SQL Server database administration
• Microsoft Visual Studio, including VB.Net and/or C#
Work Experience and Education:
• Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space
• Multiple years of experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
• BS degree in a respective Computer Science or Engineering field (extensive work experience may supplement degree)
Apply:
Please mention the Dream Job (Вакансии) telegram channel as the source of information regarding this position
Отзывы о компании AVEVA, этапы отбора и зарплаты на сайте Dream Job: bit.ly/dj_aveva