CRM Support Analyst в IQVIA

Responsibilities:

• Collects and register information about issues
• Communicates with Field Users and provides the status of issue resolution
• Consults the users of correct and better application usage
• Performs troubleshooting of client solution issue and provide resolution
• Performs Business Administration and Data Maintenance activities following established processes
• Provides support on Champion incidents, or escalated incidents from Field Users and on Service Requests using the ticketing tool and Request Fulfilment processes
• Coordinates the routing and handling of Requests for Change to the next level of support with the help of the Client Service Partner
• Escalate issues relating to product support or product operations to the next defined level
• Additional activities include performing backups, console operations, i.e. monitoring the status of specific systems, job queues and running scheduled housekeeping jobs, such as database maintenance, file clean-up
• Finds and delivers the most effective solution
• Provides workarounds till issue not resolved

Qualifications, Skills & Experience required:

• Fresh graduates in IT or related discipline, last year students
• Ability to work full-time
• Service analyst experience
• Experience investigating incidents and identifying and implementing solutions
• Salesforce Experience / certification is a plus
• ITIL certification as a plus
• Fluency in English, written and verbal (ability to work with European clients)
• Clear client-friendly communication skills

Apply:

CV to [email protected]

Please mention the Dream Job (Вакансии) telegram channel as the source of information regarding this position

Отзывы о компании IQVIA, этапы отбора и зарплаты на сайте Dream Job: bit.ly/dj__iqvia