October 8, 2020

CRM Support Analyst в IQVIA


  • Collects and register information about issues
  • Communicates with Field Users and provides the status of issue resolution
  • Consults the users of correct and better application usage
  • Performs troubleshooting of client solution issue and provide resolution
  • Performs Business Administration and Data Maintenance activities following established processes
  • Provides support on Champion incidents, or escalated incidents from Field Users and on Service Requests using the ticketing tool and Request Fulfilment processes
  • Coordinates the routing and handling of Requests for Change to the next level of support with the help of the Client Service Partner
  • Escalate issues relating to product support or product operations to the next defined level
  • Additional activities include performing backups, console operations, i.e. monitoring the status of specific systems, job queues and running scheduled housekeeping jobs, such as database maintenance, file clean-up
  • Finds and delivers the most effective solution
  • Provides workarounds till issue not resolved

Qualifications, Skills & Experience required:

  • Fresh graduates in IT or related discipline, last year students
  • Ability to work full-time
  • Service analyst experience
  • Experience investigating incidents and identifying and implementing solutions
  • Salesforce Experience / certification is a plus
  • ITIL certification as a plus
  • Fluency in English, written and verbal (ability to work with European clients)
  • Clear client-friendly communication skills


CV to marina.zevakhina@iqvia.com

Please mention the Dream Job (Вакансии) telegram channel as the source of information regarding this position

Отзывы о компании IQVIA, этапы отбора и зарплаты на сайте Dream Job: bit.ly/dj__iqvia