Digital & E-Commerce Project Leader в LVMH

PROFILE

As a Louis Vuitton Digital & E-Commerce Project Leader, you will be acting as the "Store Manager" of the online store, you will be responsible to drive sales online and over the phone in an omni-channel context. You will also be in charge of developing the brand's presence online, as well as leading and developing your team (E-Commerce operational team and Website content coordinator). Passionate about digital, you will drive innovation both online but also in-stores, while managing change and communication within the Louis Vuitton Eastern Europe.

You will be self-driven, have a commercial mind-set, a good understanding of clients' expectations when buying online as well as offline.

Profile requirements:

University graduate with a minimum of 3 years experience in e-commerce field (ideally fashion), participation in e-commerce start-up would be an advantage
Knowledge of digital & database marketing
Excellent analytical and interpersonal skills
Exceptional attention to details, perfect written and oral communicator in English and Russian
Passionate for fashion and luxury service
Valid work permit in Russia or Russian citizenship is required for application due to local country law

ADDITIONAL INFORMATION

Duties & Responsibilities:

Be in charge for publishing of online content to drive e-commerce growth and support local activities :
Manage translations and upload content to meet publication deadlines
Analyse traffic and customer insights to best adapt content and eMerchandising
eMerchandise the site to optimise sales, in line with the guidelines.
Plan online activities in line with the business priorities
Drive publication of engaging content on all platforms
Collaboration with our retail partner to increase the online presence

Prepare, develop, install, and launch all processes connected to the E-Commerce project, after launch continuously improve the client online experience
In collaboration with Logistics, IT, Accounting & Merchandising teams insure succesfull launch of E-Commerce project
Actively partner with Central teams involved in project preparation and follow up

Run effective SEM and digital campaigns
Optimise website to improve natural search (SEO)
Run and manage an effective paid search strategy within budget
Work closely with the PR & Communication team to align on social media campaigns and advertising. Monitor ROI

Manage digital operations in an omni-channel context
Ensure that policies, standards and Louis Vuitton EE procedures are communicated and implemented online (including BOH operations) and at Client Service
Train e-store staff on online, omni-channel procedures and digital tools (induction, daily moments, in-store training...)
Provide continuous product & stock management, regularly analyzing sales trends and adopting the stock needs accordingly in partnership with Merchandising team
Develop effective partnership with Moscow stores to ensure seamless backorders process
Track & analyse omni-channel sales and offer support to e-store team & Client Service Center team as needed
Propose and supervise the launch of new delivery options and online services
Monitor controllable expenses

Develop clienteling activities for online and CS clients
Ensure that Web and CS clients are integrated in the country's clienteling activities
Create a VIC action plan for top clients
Work closely with the Clienteling team on all e-mailing sent out to clients
Provide tools and support to Client Service to run successful clienteling activities (cards, gifts, client lists, events...)

Support Client Service Center activities
Manage the information flow between Head Office, Stores and Client Service. Ensure Client Service is included in all the initiatives, training or events.
Implement processes to facilitate information exchanges and unify the client experience
Drive sales at Client Service
Develop top clients while maintaining a high level of service.
Launch new services or initiatives such as social client service or live chats

APPLY

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