Customer Service Specialist в Puma

Operation in SAP including issues like: orders and deliveries creation, assigning prices and discounts, control of the open orders, reporting; returns, shortages, surpluses.
Running the delivery process. Coordination of issues with Logistic, Warehouse, Finance dpt., and with the client. Tracking deliveries and updating delivery plan. Providing the clients with all the necessary shipping info like Specifications and other Documents.
Provide best possible customer support to the most valuable partners in the Go to Market execution at Area and country level.
Closely cooperate with the sales representatives and sales operation team in order to ensure execution excellence to our key and strategic customers based on the direction set by the Sales manager.
Ensure that all assigned customers will receive the best possible support and that Sales directions will be respected. At the same time actively help with all possible issues related to customers’ orders to find solutions or possible product replenishment. Controlling, investigating and solving the whole order to cash process, customers problems and will be handling customer complaints.

Education, university degree
Preferably >3 years Customer Service experience in Sporting Goods industry or FMCG
Experience with SAP is preferred
Advanced knowledge of MS Office
English – intermediate level
Analytical, technical, project management, coordination and communication skills
Task focusing, responsibility, accuracy and attention to details, initiative, flexible, eager to learn, team-player

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