Service Operations Technician в Mars

Mars is looking for candidates who wants to develop their technical skills with good problem-solving ability for the position of Global IT Help Desk Analyst. The duties of this role include being a reference point for all IT-related queries at the user level, ensuring the optimal running of all systems, among other technical duties.

You will:

Resolving customers inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
Being as the first point of contact for customers seeking technical assistance
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Support IT users from the Globe through incoming calls, instant messaging, emails and self-service tool generated tickets.
Documenting information into web-based ticketing system
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolutions to customer inquiries
Completing special projects as requested by management
Troubleshooting hardware and software issues

We expect:

Higher education
Knowledge of how to use a computer and internet applications
Advanced level of English both written and speaking (French or German as a second language will be desirable)
Strong interpersonal skills and a very high degree of customer service ethic.
Ability to walk customers through outlined problem-solving processes, using knowledge base system
Ability to ask questions to determine nature of problem
Strong multi-tasking abilities while working in a fast- paced environment

We offer:

Competitive salary
Annual bonus
Medical insurance
100% sick leave compensation
Flexible working hours
Additional paid vacation if you work more than 5 years
Great educational program that you form by yourself

Apply:

https://is.gd/N3HdCa

Please mention the Dream Job (Вакансии) telegram channel as the source of information regarding this position

Отзывы о компании Mars, этапы отбора и зарплаты на сайте Dream Job: bit.ly/dj_mars