IT Technical Support Specialist в Ikea

You have knowledge in following areas:

• general understanding of the end users’ needs, IKEA business processes, Digital products and platforms at IKEA
• general knowledge of relevant technology standards, trends and innovations
• general knowledge of IT service management, processes and toolsets, procedures and guidelines
• extensive knowledge of IKEA IT policy, guidelines and principles as well as information security and how to use them in daily job tasks
• basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets
• general knowledge of the IKEA Digital landscape (Central and Country) and how it works for the IKEA Business
• general knowledge of the IKEA IT Infrastructure standards and environment
• general understanding of the business impact of service requests and incidents within the Country(s)
• basic knowledge of project and change management
• general knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values

You will:

• manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
• lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations
• provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework
• perform preventive maintenance and routine monitoring to include creation and follow-up of a service
• schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions
• take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
• ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments
• provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)
• provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products
• coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed.

Apply:

https://ikearussia.avature.ru/en_GB/External/JobDetail?jobId=7608&newTab=true&siteVersion=1.0.40

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Отзывы о компании IKEA, этапы отбора и зарплаты на сайте Dream Job: bit.ly/dj_ikea