Business Process Management System (BPMS)

Introduction to BPMS

Business Process Management System (BPMS) is a systematic approach model that enables companies to operate more efficiently, manage changes and mission-critical business processes as per the proposed requirements that may span across multiple enterprise applications, corporate departments in alignment to the organizational goals.

BPMS is usually used for lesser mature processes to make them Repeatable & Reliable.

BPMS Steps

·         Process Definition

·         AS-IS Process Mapping

·         FMEA (Failure Modes and Effects Analysis)

·         TO-BE Process Mapping

·         KPIs identification

·         Improvement Opportunity Assessment

·         Defining Data Collection Plan

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Role of Quality Team

·         Engaging people in continuous improvement

·         Improving our business processes

·         Creating a culture of process management

·         Delivering benefits to all stakeholders (customer, the business, people and regulators).

What is SOP?

SOP stands for Standard Operating Procedure. It is a document briefing what needs to be done and how the process should be done. SOP is the procedural / training manual. It includes the level 4 process map

with additional text to add more context and detail to each of the process steps including screen shots etc.

It facilitates realizing the objectives\goals in a structured way and facilitates in achieving the results consistently. The Standard Operating Procedure (SOP) is a valuable tool.

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A SOP should be written from a technical perspective and must have following;

·         Clear and concise—getting directly to the point and avoiding wordy sentences. Standard operating procedures should be communicated in the fewest possible words, phrases, and paragraphs.

·         Complete—containing all the necessary information to perform the procedure.

·         Objective—containing facts, not opinions, and

·         Coherent—showing a logical thought process and sequentially listing all steps necessary to complete the procedure.