Refund from A to Z: Amazon, Asos, Apple, etc.
All presented information is informative only and does not urge you to act in violation of the law!
Content:
- Selecting the goods
- Warming up the account
- How to order
- Customer Service
- Ways to communicate with support
- Ways to get refunds and refunds
- Examples of communication with support
- What do I do if my account has been closed?
- New account registration
- Stores
- The rest of
In order to successfully rephrase from Amazon, we need to figure out which products are right for us.
To figure this out, we need to find those items that say "Sold and dispatched by Amazon" or "Full filled by Amazon".
Iphone X sold and dispatched by Amazon - Fit
Iphone X sold by "store name" and fullfilled by Amazon - Fits
Iphone X Soldby "store name" and fullfilled by "store name" - Not suitable
This means that the product belongs to amazon and amazon will be responsible for its loss.
- Let's look at some of the nuances that need to be considered when placing an order, which would reduce the likelihood of a hold.
- Go to the Amazon site.
- Go to the goods and look them up.
- After 20-30 minutes, we register. We enter the e-mail, the name on the account and twice the password.
- We leave the account alone for a while. Then we go back to Amazon and keep active. Remember to log back in if you get kicked out.
- Add something to the cart.
- Create a wish list and add items to it.
- Save items for later.
In general, create the appearance of an active search and selection of goods.
If the account was registered, for example, in the morning, then in the evening we enter the delivery address in the account settings. Such activity, I would recommend maintaining for several days
Be sure to always make sure that you are in the account. You can check this by going to the account, and, for example, in the column change of address or check the gift balance. Such moves will always ask you to re-login if you are not logged in.
After a competent warm-up of the account for 2-3 days by the methods described above, remove all unnecessary things from the cart, and proceed to the registration of the goods.
- It's best when the account is new. Or one from which there have been no refunds or returns yet.
- Use a card that has not been used on Amazon before, otherwise additional verification is likely to be required.
To make a refund for the first time, we order for ourselves. Subsequently, these data can no longer be used.
If you want to make a repeat order with a refund, then use the data of relatives, friends, acquaintances, or order on a drop: this method is excellent, since the address will be new and it will not be on the blacklist.
To put it on stream, you need to constantly find a dropper who changes the address of receipt and change the bank details along with the account.
Now let's analyze what kind of support service there is.
There are three types of support:
They are the easiest to get a refund from because they have the authority to give it outright. They have a monetary limit that they can give out refunds right away, usually 300$
With them you communicate when a customer agent can't pay you a refund right away and switches to him. It's harder with him, but he does an internal investigation, which includes warehouses and fulfillment centers.
It's almost impossible to negotiate with them. If it came down to it, it's better to forget about the idea of a refund, and just return the product back.
5. WAYS TO COMMUNICATE WITH SUPPORT
There are 3 methods of contact with Amazon support: email, live-chat and call:
This method is not very preferred, because support will take a very long time to respond. Which greatly affects the speed of the ref.
This method is much better than e-mail because you communicate with support in real time, but it also has time for reflection and for advice from other support
This is the best way. Here you can always push the person from the support service. You can also convey your dissatisfaction to them by shouting and emotion. The employee won't have much time to think about it and you can take full advantage of it.
6. WAYS TO GET A REFUND OR REFUND
Suitable for absolutely all stores.
You should only contact customer support if your Amazon account indicates that the item has been delivered.
The method is simple enough, but it is basic, say that you opened the box, and it was empty or has no accessories to the main product, if it is more than one. It is also important to report that the box was intact and there were no signs of opening when you opened it. This method has a couple of nuances. For example: some delivery services weigh the parcel when they receive it and give it to the customer. UPS, FEDEX, and sometimes DHL, almost always weigh packages before and after delivery. Also, support may think the item was stolen while it was getting to you and may start an investigation, asking you to go to the police. It's best not to let this happen, so you need to convince support that the item may not have been put in the box at the warehouse.
This method is quite successful because it is hard to prove whether you received the parcel or not. To use this method, make sure in advance that everything has been done correctly. Shipping should be the slowest, free or standard usually means shipping with USPS. This is the best company for our method because more often than not the parcel has no tracking, and if it does, it is almost never updated. Also, they allow you to get the parcel without a signature. Also, you can always call the USPS and ask for the package to be left on the porch or behind the house. Suitable for USA, Canada
To do this, we make a hole in the box through which you can pull out our product and take a couple of pictures for the customer service. Suitable for a small number of stores, but quite successful.
7. EXAMPLES OF COMMUNICATION WITH THE SUPPORT SERVICE
Me: Hello, several days ago I’ve ordered a gift formyfriendfor his birthday. I’ve received it, but order package seems to be damaged.
Amazon: HelloBob, thanks for contacting my name is Alice. I am so sorry to hear about this.Please allow me a moment to check on thisfor you, I’ll be happy to assist you.May I have the order number you are referring to please?
Me: Order number is###-######-#######
Amazon: I’ll be happy to help you withthis, but first we would need to go through a quick security verification in order to access your account.May I have the email address, the name and the full billing address on your account please?
Me: E-mail:#####@hotmail.com; Name: Bob Smith; Address: Sample Street 1150 15, NW Washington DC 20071.
Amazon: Our best option inthiscase would be to issue a refund associated with a return.Or a replacement associated with a return.Also I can upgrade to the fastest shipping available.
Me: Sorry, but I can’t return the package.It turned out that it was damaged and inside of the box everything is covered with something like black tar, so I throw it away, because it doesn’t seem to be normal and can be dangerous.
Amazon: You can put the whole packagein any bigger box and send it back for a full refund.
Me: I understand, but I’m saying that I’ve thrown away the package, because this tar can be dangerous for health.Andas I’ve mentioned before, it was a birthday present formy best friend. I can’t wait for replacement and such stuff, I’d rather try now to buy something at local store to catch the beginning of birthday celebration.
Amazon: OK. I will issue the item refund for you.One moment please.
Amazon: Sorry for waiting, I’ve requested the refund, you'll see the refund back to your original payment method within 2–3 business days. I’ll also make sure to send you a confirmation regarding today’s solution.
Amazon's support employees are notoriously benevolent towards the customer, and the refunding process in particular - this is due to the established Western consumer culture and serious responsibility, for violation of the law and consumer rights.
For the process of persuasion we used two simple but effective vectors - the stereotype "gift for a friend" (to enter the zone of personal trust and activate empathy of the support agent) and the second, no less important, cultural and social stereotype "harm to health" (the task is to make the support agent feel part of a corporation that may face legal action)
"Hi, my recent order(warrant number) according to the track number has already been delivered, but I was not on the day of delivery, and I did not receive the item."
If you got a good reputation when communicating with support and they believed you, they will start apologizing and asking you what you want - refund or replace. That's what you needed.
But, they may start asking questions, saying that they will have to consult with other support staff. Here you need to immediately state that you have already talked to another support person and he was about to make a refund/replace when your Internet was disconnected.
"Hello, I received my order a couple of days ago, but when the courier handed it to me I noticed that the box was quite light. I opened the box and it was empty. And I don't know what to do about it?"
Again, if you don't seem like a scammer they'll start apologizing and offer the options we're already familiar with.
"Hello, I received my order a couple of days ago, but found the main item missing from the box(usually the most expensive)."
Use this method when ordering phones, laptops. Such that has several parts in the box (the charger, the phone itself, the stand) or order several items at once - a video card and a couple of coolers. Upon opening the box, the video card was not found.
Use a VPN or proxy, as they can look at the IP log and notice that you too often ask for a refund/replace.
Also, don't stupidly copy the examples above. Make up your own, exclusive ones.
Call:
Me: Hello, I just received my order. I waited it for a quite awhile and Im extremely disappointed on how my order was handled. I just got the box, however yhe item was missing inside. Does this happen with Amazon all the time?
Amazon: Hello, sir. No, we usually do not get these type of problems with our customers. However, in order for me to help you, please provide your order number and your account name.
Me: “account name” + “order number” + “billing information” what should I do next??? A friend of mine ordered from Amazon and this happened to him too.
Amazon: Since this order is a huge amount, I cant refund you, instead we must send this to our investigation team, so that you can be further assessed with. We will do our best to resolve all your problems.
Me: (in this situation, you feel the difference between a call and a live chat, because you can continue to put pressure on the employee in a qualitative way)
I worked with a courier company before. And in order to speed up the process, I actually called them today and they told me that they only delivered what Amazon gave them. In fact, they cant do anything about it anymore and they told me that the item was lost in transit.
Amazon: Before we process to the refund, can you please tell us the condition of the box when you received it? Where there any dents or damages to the box or was there any sign of it being tampered?
Me: The box was perfectly packed. There was no sign of any alteration to it, not a single sign of any form of the theft to it. I only got the box and the invoice inside. Its just that the item is missing from the box, which makes it really weird
Amazon: Thank you for that information. Do you prefer refund or can we ship the new item to you?
Me: New item, please since I still need it.
Amazon: Ok, you will get information about your item soon on your e-mail. I really hope, that you are satisfied with the solution that we found. And here another 5$ promo for you, because we value our clients
8. WHAT DO I DO IF MY ACCOUNT IS CLOSED?
The main thing is to understand why your account was closed. It may be due to the use of the left credit card, or false documents, as well as they found a connection with other accounts, where they have already been found violations.
So, what you can tell the helpdesk to try to get access to the closed account:
a. I want to copy the data of the parcels that were sent.
You are asking Amazon for information about your parcels. Even though your account is closed, if you ask very nicely and ask respectfully, there is a possibility that they will open it.
b. I wish to record all the transactions in order to fill out a proper tax return. You can use this method at the end of the month and especially at the end of the year. Tell them that you really need the data from the account in order to fill out the tax return correctly, otherwise you could get in trouble and be fined heavily.
You could also say that the insurance company requires all the bills from you in order to calculate the cost of insurance or to cover some fees. Speak in clever words, in most cases, the support people don't understand anything about it, and if possible, they will open your account.
c. One account for the whole family
Let Amazon know that many family members use the account because they are not good computer users. The key here is to sound sincere and pretend that you are aware of Amazon's rules. Just tell them that lately you haven't had
You have not been able to keep track of what your family members are doing on this account, and now it turns out that you can't get into your account. They'll tell you that it's forbidden to share an account with someone else, and you'll tell them that they won't do it again, and you'll help make an account for your family.
d. My account was used by someone else.
You could say you went on vacation or a business trip for a month and didn't use your
account so you could concentrate on your vacation or work. And today, when you try to log into your account, you get an access error. You can make it sound convincing by saying you just wanted to order diapers for your unborn child, and then, as luck would have it, you can't get into your account.
A new account must be registered with a different data.
a. A new bank card. It can be a non-named card, a virtual card, your reissued old card, your friends' card, or anything else you like. The main thing is to have a new card number. For example, if you have been blocked several times with a Sberbank card, you should try another bank card. It is not necessary to start up cards of large banks and wait for weeks to make them, you can make the same card Kukuruza in Euroset and get it immediately after registration. There are a lot of variants where you can get a card. Find the most optimal on terms of card manufacturing.
c. The new address (or the old address, but written differently. For example, if on your previous account, where you were wanted, you wrote the address: UlitsaLenina 22/1/53, then in the new account address write another way, LeninaStreeethouse 20 building 1 appartment 53
d. The new name of the recipient (or the same old name, but written differently. For example, instead of KrYlovIvan write KrIlovIvan)
e. And of course, the new account must not have a connection with the previous one. That is, there must be a new IP, cleared browser history (cookies, saved passwords, etc.) or a new browser.
f. Try to fill in the data when ordering differently.
Billing - the address where your bank card is registered. Shipping - delivery address.
If you specified billing and shippings different on Amazon, and you got banned - in the next order, try to specify them the same (that is, write the same billing as shippings). If you indicated the name of the recipient and the name on the card different - on the next account to try to specify them the same (the first and last name of the card holder is identical to the name and last name of the recipient of the parcel). In general, play with all possible options with billing, shippings, name on the card and the name of the recipient of the parcel.
If you indicate the real Russian billing and name on the map, and Shipping address and the name of the recipient are different (for example, your uncle from Berlin) - try to put a tick Gift when ordering
Or, pretend to be that uncle from Berlin, put his name as the recipient of the package and the name on the card, write his address as Billing and Shipping.
This list of sites is out of date. It is possible that some of them are not working now!
Site|Percentage for the service|Ref Amount
Only Europe, Asia, the U.S. or via droppa.
1-3 items in an order + 1-2 not on ref.
Empty box. Possible theft for Europe.
5) Neimanmarcus.com- 20% - $1,000
6) Saksfifthavenue.com- 20% - $1,000
Neimanmarcus- very long returns, more than 45 days, better call or constantly remind about the return. Fits empty box or theft.
8) jdsports.co.uk - 15% - 400€
1-3 items in the order + 1-3 items not on ref.
jdsports - requires a photo, if they require you to fill out a form in writing, then fill it out, after that there will be a refund
Sites such as jdsports can refat through support on facebook, there are more loyal support than on the site! On the site of any store, you need to find a link to facebook for this. If it is not there, then it will not work.
1-2 items on order + 1 not on ref.
10) Abercrombie.com - 18% - $300
11) Hollisterco.com - 18% - $300
1-3 items in order + 1-3 items not on ref
Subsidiaries, one owner. Be sure to change info and address to make a ref if already done on another!
12) Victoriassecret.com - 18% - $300
Sports nutrition, groceries, cosmetics:
1-6 items in the order + 1-3 not on ref.
No goods for Russia. Possible steal for Europe.
14) myprotein.com- $300 - 15%.
15) bodybuilding.com- $300 - 15%.
1-3 items in the order + 1-2 not on ref.
We always stick to this scheme:
1 site = 1 account = 1 IP = 1 recipient data and delivery data = 1 bank card.
If you want to order one time from each site, you can. To continue ordering from the same site, you can't have the same data as your past accounts.
a) A new IP and a clean browser for visiting this site
b) New e-mail, full name, address and cell phone of the order recipient and order payer.
To change IP - you can use proxy, VPN.
The recipient of the parcel with the new address, name and cell phone number can be your friend, acquaintance, etc.
The site where we want a refund should say something similar:
Lost or stolen in the mail: if your order is lost or stolen in the mail, we will reship the entire order, providing reasonable time for delivery has been allowed and the tracking information shows your package has NOT been delivered to the address you provided us.
This is a guarantee that the company will re-send you the product or refund your money if there are problems with delivery.
Avoid companies that say the following:
Federal express claims: We promise to find solutions to any damage that arises as results of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items.
That means they won't pay out the money.
Make an order consisting of 3 goods: 2 on the refund and 1 is not, when contacting support saying that they stole, was not, and in the same spirit.