Increasing need for significant operational cost reductions, growing adoption of business analytics and cloud coupled with rising complexities in operations across several end use industries continue to influence demand for managed network services. The adoption of managed network services is also being influenced with a number of industry-specific factors including but not limited to growing need for high efficiency in business processes and customer satisfaction. Fact.MR envisages that the demand for managed network services is projected to expand at a stellar pace growing at a value CAGR in the range of 8% to 9% throughout the period of forecast, 2018-2028. The sales of managed network services during the said timeline are expected to surpass US$ 120 Bn by end of 2028, says Fact.MR report.
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Table of Content
1. Executive Summary
1.1. Summarizing Key Findings
1.2. Wheel of Fortune
1.3. Opportunity Assessment
1.4. Mega Trends
2. Market Overview
2.1. Market Introduction
2.2. Market Definition
2.3. Scope of Report
3. Enterprise Communication Services Market Overview
3.1. Enterprise Communication Services Market Outlook
3.1.1. Managed Network Service
3.1.2. Managed Hosting
3.1.3. Unified Communication & Collaboration
3.1.4. Cloud Services
3.1.5. Managed Security
3.2. Average Spending on Managed Services by End Use Vertical
3.3. IT Service Delivery Models
3.4. IT Budget – Sector Wise Snapshot
3.5. Enterprise IT Investment Priority
3.6. Managed Services Synergy
3.7. Voice of Customer (Customer Surveys)
3.7.1. Enterprise IT Priorities
3.7.2. Key Challenges Encountered
3.7.3. Service Provider Selection Parameters
3.7.4. Service Provider Preferred Roles
3.8. Industry Stakeholder Viewpoints
To Be Continue............
Customer Success Function Establishment in Managed Services – An Upcoming Trend
Offering standard set of managed network services have a direct influence on the financial success of any enterprise or business. According to the Technology Services Industry Association (TSIA), 2016 reflected a 43 percent increase in standard managed network services offerings by MSPs and in first half of 2018, the number rose to around 68 percent. Managed network services are a different set in an organization’s portfolio of services as customers are not focused on purchasing technology alone but the operation of technology. Sales representatives are not in-tune with the customer’s routine issues. Against this backdrop, it becomes essential to appoint dedicated customer success personnel for managed services. Such a custom function facilitates identification of potential cross selling and upselling opportunities, and acts as a strategic advisor to the client. According to TSIA, companies are expected to largely invest in customer success functions in the managed services domain. Managed services with customer success can ensure high contract renewal rates along with enhanced retention of recurring revenue and facilitating revenue growth from existing customer base.
Demand of managed network services are expected to grow at a significant pace in the emerging economies of Asia Pacific excluding Japan (APEJ) such as China and India during the period of forecast. Growing manufacturing sector and significant developments in BFSI, banking and retail sectors are expected to augment the growth of managed network services in APEJ. However, developed countries of North America, especially the United States are likely to show burgeoning sales owing to robust and growing IT infrastructure in the country.
Comprehensive research on managed network services market includes regional tracking across North America, Latin America, Europe, CIS & Russia, Japan, Asia Pacific Excluding Japan (APEJ) and Middle East and Africa (MEA). The study also reflects detailed regional breakup including analysis on various countries such as United States, Canada, Brazil, Mexico, Chile, Argentina, Peru, EU-4, United Kingdom, Nordic, Benelux, China, India, ASEAN countries, South Korea, Australia & New Zealand, South Africa, Iran, Turkey and Israel.
Rising Investments in the Quantum Computing Field Fuel Adoption
With growing needs apropos of data management, it has become critical for various industries to carry out effective computation. This has triggered he adoption of quantum computing wherein quantum mechanics is used to enhance the computational ability. Quantum computing technology consumes less electric power and has the capability of performing several calculations that are relatively faster and highly accurate than modern supercomputers.
The managed network services market is highly fragmented with the presence of market leaders that account for major stake along with new market participants. Various aspects of competition intelligence analysis including but not limited to market shares, SWOT analysis, product portfolio assessment and key strategies have been covered. In addition, recent developments have also been included in this section. For instance, in February 2018, Etisalat has chosen Nuage Networks SD-WAN managed network services solution for its cloud transformation program. Few of the key stakeholders profiled in the report include Accenture, Alcatel-Lucent Enterprise, AT&T Inc., CenturyLink Inc., Cisco Systems Inc., Ericsson, GTT Communications Inc., HCL Technologies, Hewlett Packard Enterprise Development LP, Huawei Technologies Co. Ltd., and International Business Machines Corporation (IBM).
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