Simple Phone Conversation in English: Important Etiquette Phrases & Dialogues

Conversations are very important, no matter what the language you use. The main idea behind learning a language is to be able to express oneself easily and efficiently to other people, and conversation is the way of it. The conversation becomes a little difficult when it is done over the phone as you can see the facial expressions of the person at the other end and vice versa, so it becomes very important to express properly what you want.

Many are able to do simple phone conversations in English but they might not be aware of the different important phrases present in the English language that can turn simple telephone conversation in English even more effectively.

Using proper phrases are important as the wrong use of those can misguide the person on the other end. In this article, you will find formal and non-formal telephone etiquette phrases that you can use in your future conversations.

Telephone Etiquette Phrases for Spoken English Telephone Conversation

In spoken English telephone conversations there are two important things that matter the most, one of those are good listening skills and the other is good telephone conversation dialogues. Without the former skill, you won’t be able to understand what the other person is trying to convey and if you do not know some useful telephone phrases then there is a fair chance that the person over the phone might not understand your thoughts clearly.

Telephone conversation dialogues vary on whom you are talking with. If you are having an English conversation on the phone with friends then that will be much different from the business phone call phrases. While you can be informal and friendly with your friend, you can not use easy and informal words for your formal conversations.

So, let’s begin from learning some useful business phone call phrases that will help yourself express better in business matters.

Important Phrases to be Used in Office Telephone Conversation in English

For business or formal conversation, you have to be extra careful so that you don’t sound rude to the other person. You should use words like “could, would, can, may” to show politeness.

When you are asking for something or have received help you should use words like please, thank you, thank you very much to express your gratitude.

For basic phone conversation in English with your colleague, you can also use words like okay, bye as long as your tone is polite and friendly.

Business Phone Call Phrases for Greeting/ Introducing

Hello
Good morning/ good afternoon
This is Sanem speaking
Could I speak to Mr Ombre, please?
I would like to speak to ___
I’m trying to contact ___
This is Reen from [company name].
Hello. This is Reen. I am calling about… (your information, about your services, to make a reservation, advertisement etc.)
Good morning/ afternoon/ evening. XYZ Edutech. John Case speaking. How can I help you?
This is Jenn Samuel speaking.
Hello, Jenn Samuel speaking.
Thomson Insurance. How can I be of service today?

Formal Dialogues in a Basic Phone Conversation in English for Asking

I’d like to talk with Mr Can. Is he available?
May I know where you are calling from?
Is that definitely the right name/ number?
May I ask who’s calling, please?
Can I ask whom I’m speaking to please?
Could you put me through to extension number 120, please?
Hello, caller. Could/ May I have your name, please?
Could I take your name, please?
Could I speak to someone who ___?
Who’s calling, please?
Can I have extension 540?
Is Ms Sanem available?
May I speak to Ms Deren?

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