Facilities management in a post-Covid-19 world and its role in the digital age

The COVID-19 outbreak has acted as a catalyst for change and has reiterated the need to pay attention to how facilities are being managed and services are being delivered. All built environments, owned or leased offices, warehouses, retail stores or manufacturing facilities, will require careful consideration and tailored plans.

With health and wellness becoming key focus areas, organizations may prefer to hire professional and trained facilities managers to drive such initiatives. As we move forward, the role of FM services providers can also become more strategic and long-term in nature with facets like hygiene and safety gaining importance for everyone. Technology and changing attitudes will drive increased sophistication in facilities management. The role of facility management is emerging from just being a service provider, to promoting a culture anchored by safe work practices, quality, talent development, technology and analytics.

According to research Facility management services market is set to witness a healthy CAGR of 10.25% in the forecast period of 2020-2026

The $15 billion-organized facilities management (FM) segment is likely to benefit the most from the outbreak of COVID-19 in the country as businesses resume operations and citizens begin to adjust to the new normal, industry experts said.

The Covid-19 pandemic has forced companies to reset the ongoing soft services to support the workplace environment. There is a growing need for automating FM business processes, everything from move-ins, service requests and maintenance, to energy management or workspace customization. Facilities managers must leverage data for better decision making, capital planning and improving the workplace experience for employees and customers alike.

Maintenance costs, however, are likely to rise by 5-10 per cent to keep buildings safe, hygienic and coronavirus-free, they said. Health and wellness have now become priorities in housing and commercial complexes — a development that will immensely help the FM business. Industry players said that their employees deployed to manage these facilities are acting as frontline warriors during this pandemic.

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Digital technologies are changing the way real estate functions and facilities are used. It has altered how, when, and where people work, redefining the workplace and the way of living. As digital systems become more powerful and more deeply embedded in the processes and workings of organizations, the way companies manage and use offices, residential properties, manufacturing sites or warehouses, will continue to evolve. Digitized processes allow companies to make data-driven decisions and efficiently manage properties.