Influence of Chatbots and AI to the Healthcare Industry
Although chatbots in general, have taken the business world by storm, it is soon evident that where healthcare domain is concerned, chatbots are veritably bringing about a major paradigm shift.
And why?
The modern humans, while healthy, may favour solitude, immersing in social media and other technology based distractions but when down and ill, still crave for a sympathetic and reassuring voice and an attentive ear, not to say, someone to remember the suffering and remind and urge to take steps towards cure.
Except that, by now, as children of the on-demand, instant gratification culture, waiting is unacceptable. Hence, the chatbots - the ultimate in support and assistance for a not so narrow range of tasks traditionally performed by tier-1 patient engagement operatives. Comprised of just a few lines of code, the chatbot added as a contact in a person’s favorite social messaging application immediately adds that person into bot provider’s information network.
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How are Medical Chatbots Reshaping the Healthcare Industry?
Chatbots can help in improving Patients’ engagement and experiences with the hospital/physician. The following are the proven benefits of healthcare chatbots.
Accessible Anytime and Anywhere
Today, it is possible to embed chatbots on websites, mobile apps, and even third-party apps like Facebook and WhatsApp. There’s no need for downloading them explicitly and registration/activation. For instance, Religare, a leading health insurer has its chatbot integrated into WhatsApp.
Generally, hospitals and other healthcare organizations provide chatbot in-built in their app. Apart from usual support, it also helps to secure your medical records in one place. This record can also be shared with the doctor whenever it is required.
The healthcare chatbots Industry is anticipated to grow in the forecast period owing to driving factors such as increasing internet connectivity and smart device adoption, company initiatives to boost the use of healthcare chatbots, and need for virtual health assistance. The market is likely to showcase opportunities for the social media platform-oriented chatbots and cloud-based models.
Top Companies Working In Healthcare chatbots Industry
our.MD, HealthTap, Sensely, Buoy Health, Infermedica, Babylon, Baidu, Ada Health GmbH, Woebot Labs, and GYANT.COM, INC. among others.
For More Insights And Forecast Study By Component (Software and Services), Deployment (On-Premise Model and Cloud-Based Model), Application (Medication Assistance, and Appointment Scheduling & Medical Guidance), End User (Patients, Healthcare Providers, Insurance Companies, and Other End Users), and Geography
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References:
- theinsightpartners.com