Cпециалист отдела клиентского сервиса / Pirelli

Основные обязанности

• Orders handling (inputting, tracing, mananging backorders, creating shipment documents, invoicing);
• Communication with customers on questions related to product availability, estimated delivery dates, electronic documents, claims;
• Coordinating with logistics department on distribution questions and delivery volumes for the timely shipment of orders;
• Communication with other departments (sales, logistics, pricing, finance);
• Handling call center calls and requests via Genesys;

Основные требования

• 2+ year of relevant experience in Customer Service
• Experience with SAP is a must,
• Advanced PC user (Good analytical skills (MS Excel knowledge on advanced level is a must)
• Good communication, team player
• Higher education

Контактное лицо: Дедова Светлана ([email protected])