Скрипт закрытия на консультацию

Client: I’m interested. Can you tell me more? — Либо любое другое первое сообщение от лида

You: Hey, how are you {Имя клиента}? Do you already have a specific eyelash style in mind, or would you like some assistance in choosing the right one for you? 😍

Client: 2 варианта ответа клиента:

Либо он уже знает, что ему надо и он об этом скажет
Либо он не знает и его нужно будет проконсультировать

You:

Perfect! We are offering a free phone consult, are you free either today or {любой другой ближайший день}?

This brief consultation is necessary for me to learn a bit more about the condition of your eyes and eyelid skin.

It also helps me better understand the results you're looking for from the procedure and tailor the perfect solution just for you. 😘

Tell me, when would be convenient for you? (это всё отправляем)

Or perhaps schedule an in-person visit to the salon to meet our team and learn more about our services? (а это отдельным сообщением)

Client: I think a phone call would be great

You: Perfect! We'd love to connect with you either today or on {ближайший день}. Which day works best for you?

Client: Wednesday works for me.

You: Great! We have 10am or 3pm available on Wednesday. Which time slot would be better for you?

Client: 10am works best.

You: Wonderful! Could you please provide us with the best phone number to reach you at?

Client: 555-555-5555

You: Perfect! Thank you for sharing your contact information with us. We’ll be sure to reach out to you at that time, and we look forward to speaking with you soon.
In the meantime, if you have any questions about our salon and services, please don’t hesitate to ask.

Наиболее частые доп. вопросы клиента:

Client: What is the cost?

You:

А) It’s custom pricing depending on what you need. Let's get on a phone consult & we can go over your new look. Sounds good?

B) Pricing is customized based on the specific service you're looking for and your individual skin type.

What I'd really like to do is offer you a complimentary consultation. This way, I can provide you with an accurate solution tailored to your needs and then recommend the perfect service along with the pricing.

Does that sound fair to you?

Client: Where are you located?

You: The address is {Ваш адрес}, are you free for the consult for today or {День}?

Важно: какой вопрос вы бы не получили → Всегда направляйте клиента обратно к сценарию для закрытия на консультацию

Для консультации по телефону:

Call right when the minute strikes. If a person does not answer. Send a Text message:

Hey {Имя клиента} it’s {Ваше Имя} with {Названия салона/студии} You booked a call right at {Время консультации} for your free {Название услуги, которую человек хотел} consult. Does that ring a bell?

Wait 2 minutes & call again If second, no pick up.

Text: Looks like we’ll need to reschedule. What time works best for you? → Follow script again