July 13, 2020

Helping Telecom Customer Service Teams in Times of Crisis with Automation

JIFFY.ai’s expertise in automated help desk assistance comes to the rescue. We implement specific workflow automation that eliminates the need for manual intervention from agents and improves overall speed to resolution. At the beginning of a customer interaction, our automation app can identify unresolved queries in real-time, and pick them up from the queue. Information about the query is gathered, classified and prioritized. An Oracle system is then used to track and trace the queries, and the app updates the data based on the request.

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