Lecia Scotford - How Performance Optimization can Improve Healthcare
Managing a healthcare business can be quite challenging and professionals can experience a hard time finding the accurate way to do it. Considering that numerous factors affect performance of hospitals like room waiting times, number of patients treated, quality of care, equipment's, room availability, etc.
While there isn't a certain way to measure overall performance, streamlining a few processes can help to improve the efficiency of hospitals.
The secret is to improve the efficiency of each individual involved in operations instead of overloading them with work,which can additionally make them less efficient.
Being among the best and experienced executive's in strategic planning & performance optimization skills, Lecia Scotford shares her insights in how to improve the overall performance in healthcare.
Optimal Distribution of Physician Shifts
Physicians hold the foundation of every healthcare service, instead, we can say physicians are the foundation of the entire health system. Therefore it's important to have a structured schedule for doctors in order to improve the efficiency of your hospital.
It doesn't state to put doctors on more work, as this could impact the overall performance of doctors and the well-being of patients would be at stake. A better strategy is to improve the management and have structured distribution of duties.
Simplify Communications with On-call Physicians
According to a survey by physician wellness services, nearly one third of physicians have issues with on-call scheduling. The quality of communication with patients directly affects the hospital performance.
To eliminate communication errors and e effectiveness of other staff members with physicians, it's pivotal to a centralised one- all availability. By having a single, up-to-date, real time on-call list accessible from anyone's mobiles.
Automate "Patient Appointment Management" Tasks
One of the secrets to improve the performance of hospitals is by automating the repeated tasks, that previously handled manually by staff members. One typical example would be appointment booking by phone with a real person.
According to a study conducted by Canada health infoway the average time to book an appointment on phone is 2.7 minutes. A dental hospital gets approx 100k calls annually, it represents around 4500 hours per year. This process gradually giving space to the concept of online appointment booking
Limit the Number of Communication Channels
According to a study published in, 'the' journal of hospital medicine stated that most doctors spend 25% of their time using communication channels.
It's the sheer responsibility of hospital managers to simplify the communication processes by reducing the number of tools, and as they play a significant role in the effectiveness of hospitals.
Process With a centralized communication tool:
Tools that update automatically and allow multiple communication at once should be equipped in the hospitals. It's a great way to save money by choosing a solution that is accessible from any mobile device. That would make the required info handy for staff to access it wherever they want.
Bottom Line:
Lecia Scotford is a results-oriented and experienced healthcare strategic planner. Skilled in communication, performance optimization, interpersonal using, and implementing dynamic changes effortlessly.