ACE OF SPADES NEWS
Employee Spotlight: Recognizing Excellence in Our Team!
Vagelis, our Head of Customer Service Relations, brings years of experience and a passion for exceptional customer support. He ensures our team delivers outstanding service, addressing customer needs promptly and building lasting relationships. Under his leadership, we continually strive to exceed expectations and create positive customer experiences.
Employee of the Month for Le Grande Casino & Palm Beach Casino
Promos & Events
PB Team Building
Customer Service Training
At our company, we recently hosted a comprehensive customer service training program to enhance the skills of our staff in providing exceptional service. The training focused on effective communication, problem-solving, and creating positive customer interactions. Additionally, we held a "Back to Basics" training session to reinforce foundational skills and ensure all team members are aligned with our core values and standards. These initiatives are part of our ongoing commitment to excellence and continuous improvement in service delivery.
The crew was reminded of the chain of command within the department and the company as a whole.
PigaBet
Grand Restaurant
Events
First Inter-Company Cappuccino Master Championship
We are excited to announce the success of our inaugural Inter-Company Cappuccino Master Championship. Participants from LV, PBK, PB, LG, and GR showcased their skills in espresso and cappuccino preparation. Congratulations to Mbaruku from PB for emerging as the champion!
A heartfelt thank you to our esteemed judges, Graeme and Given, and to Joan and Salum for their valuable contributions. Together, we are elevating coffee, one sip at a time.
Weekly Football Sessions
Join us for our weekly football sessions at the Oysterbay Soccer Pitch, located near Shoppers Plaza Masaki. This exciting event is open to all members of our team, including cleaners, bartenders, casino staff, and restaurant employees.
Every week, we come together to showcase our skills, enjoy friendly competition, and foster camaraderie among our diverse group. Whether you're a seasoned player or just starting out, everyone is welcome to participate and have a great time on the field.
To make things even more convenient, we can arrange transport from LG to the grounds, ensuring that everyone can easily join in the football fun. The Oysterbay Soccer Pitch provides the perfect backdrop for our matches, with its well-maintained turf and fantastic facilities.
So lace up your boots, grab your jerseys, and get ready to kick off an exhilarating football experience. Let's come together, bond through the beautiful game, and create unforgettable memories both on and off the field!
Contact: Given Fox: +27 84 546 1674 (WhatsApp)
Jogging Club
Introducing the Jogging Club! 🏃♂️🏃♀️ Join us for scenic runs, camaraderie, and exclusive perks. Get fit, have fun, and explore our beautiful surroundings together. Join now and start your journey towards a healthier lifestyle!
Happy Birthday to all the wonderful souls born in August! Your presence brings joy and positivity to this world. May this special day of yours be filled with love, laughter, and lots of happy memories. May you continue to shine bright and accomplish all your dreams and aspirations. Wishing you a fantastic birthday and a fantastic year ahead!
Good ideas and good thinking
Why employee engagement matters to your organization
Employee engagement has been shown to increase profitability, work quality and productivity of employees, and it helps retain top talent. That’s why more and more organizations are investing their time and resources into workplace culture. It can be a game-changer for your company.
Employee engagement is how strongly employees feel connected to their work and their employer. Although many people use terms such as employee engagement and employee satisfaction or job satisfaction interchangeably, employee engagement is broader than employee satisfaction. That’s because satisfaction is primarily about how happy employees are in their role at the company. Employee engagement considers the motivation, commitment, and connection employees have to their role and the organization.
Engaged employees and disengaged employees differ in many ways, from their demeanor and work output to their connection to their jobs, team, and the company as a whole. Engaged employees have a positive attitude towards the organization and play a large role in a company’s overall employee satisfaction and employee retention. Disengaged employees are a significant factor in higher employee turnover, lower productivity, and worst-case scenarios – a negative company reputation that hurts its employer brand.
Why is employee engagement important?
Generally, employee engagement drives performance and retention. When employees are engaged, they want to stay with the company and give their best every day to achieve company goals. They’re also willing to recommend and refer others to your organization.
This focus on driving success for the organization can also help drive financial growth. Top Workplaces reach employee engagement levels that are more than double those found in average organizations. Research conducted by Irrational Capital and Energage shows a direct link between corporate culture and business performance. This study shows Top Workplaces organizations outperformed the market when the COVID pandemic first hit and now during the recovery.
Employee engagement for employees
For employees, employee engagement is important because it gives them a sense of connection and purpose that drives their work. As long as employee engagement is built and nurtured at the individual and company levels, employees can thrive and feel passionate about their contribution to the company’s mission. When employees are not engaged, they feel undervalued and underappreciated. And that’s when they often look for a better opportunity at a different organization.
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