Contact Center Market : Leading Players Analysis Report 2024
The Global Contact Center Market Growth 2019-2024 Report added by DecisionDatabases.com gives an in depth industry analysis of the market. It covers the costing, sales, revenue details and forecasts.
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed.
The market is driven by various end-user industries, such as Telecommunication, BFSI, Government and Public Sector, Healthcare and Life Sciences, Retail and Consumer Goods, etc. As the downstream consumption usually follows with developed and rapid economic growth areas, such as BRICS, the developed areas’ company prefers investing to underdevelopment regions these years.
According to this study, over the next five years the Contact Center market will register a 4.8% CAGR in terms of revenue, the global market size will reach US$ 36800 million by 2024, from US$ 27700 million in 2019. In particular, this report presents the global revenue market share of key companies in Contact Center business, shared in Chapter 3.
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The key manufacturers covered in this report:
- Teleperformance
- Alorica
- Convergys
- Atento S.A
- Sykes Enterprises
- Arvato
- Serco Group
- Acticall (Sitel)
- Transcom
- TeleTech
- Concentrix (SYNNEX)
- HKT Teleservices
- Comdata Group
Segmentation by product type:
- On-Premise Type
- Cloud-based Type
Segmentation by application:
- Telecommunication
- BFSI
- Government and Public Sector
- Healthcare and Life Sciences
- Retail and Consumer Goods
- Others
This report also splits the market by region:
- Americas
- United States
- Canada
- Mexico
- Brazil
- APAC
- China
- Japan
- …….
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Research objectives
- To study and analyze the global Contact Center consumption (value & volume) by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
- To understand the structure of Contact Center market by identifying its various subsegments.
- Focuses on the key global Contact Center manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.
- To analyze the Contact Center with respect to individual growth trends, future prospects, and their contribution to the total market.
- To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
- To project the consumption of Contact Center submarkets, with respect to key regions (along with their respective key countries).
- To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
- To strategically profile the key players and comprehensively analyze their growth strategies.
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