CV - Support and marketing specialist
First and last name: Agafonov Olezha
Date of birth: 20.09.1996 (25 y.o.)
Gender: non-binary gender fluid (any pronouns)
Contact information: +4915146398806
[email protected] https://www.facebook.com/hawids/
Where am I based: currently Berlin, Germany; waiting for German residence permit, I have Russian passport and Ukrainian residence permit
Languages: English (advanced), Russian (native), Ukrainian (basics), German (basics - A1), Belarusian (can understand but cannot write and speak)
For 3+ years in a row helping individual people and companies navigate the worlds of SEO and Influencer marketing through software or by setting up social media campaigns. I was born in Russia, immigrated to Belarus to avoid Russian military service. Due to 2020 revolution in Belarus I moved to Ukraine. Because of the war, Berlin is my 3rd city that I call home. All these experiences taught me to adapt and learn faster and with bigger motivation.
2019-2022 , IT customer support,
link-assistant.com (SEO marketing software)
Helping set up and maintain software
Providing technical support, troubleshooting and resolving basic software operation issues
Helping sell and upsell the products via chat
Consulting clients on technical issues of their websites
Improving existing and creating new reply-templates
Compiling help materials for new features of the software
Working with Jira, Zendesk systems
Communication with payment processors
Hosting video demo sessions of the software
Consulting on the basic ideas of SEO campaigns (rank tracking, website audit and backlink building)
Achieved conversion rate from demo-sessions up to 10%
2018-2019, Influencer and affiliate marketing specialist
arteza.com (Ecommerce for art supplies)
Influencer outreach, communication, discovering new influencers
Planning and executing Influence and affiliate marketing campaigns through various social media and blogs
Improving existing influencer communication strategies and texts
Raising brand awareness through creating new effective PR messages for campaigns
Developing Affiliate network and setting up efficient incentives for new partners
Working with affiliate platforms shareasale, pepperjam
Creating and planning new content ideas for future Sales and social media campaigns
Collaborating with the Team of 4 people
Working and communicating with design and developers team by setting up tasks
Helped create and execute multiple marketing campaigns across different social media for new and existing products which increased yearly sales 5 times
Helped to reach social media base growth through influencer marketing (for example Instagram grew up to 300 - 500 000 subscribers in 1 year)
Improved affiliate base from 50 to 200 affiliates and therefore increasing sales through it
mfm.by (Belarusian art and photography festival)
what I did: managing website content
what I achieved: compiled an online archive of belarusian photography
2017-2018, call-Center consultant,
Furniture company (Belarus based)
Consulting customers on products and scheduling appointments with them
Dealing with clients' complaints
Systematisation of the client base
Selling and upselling products
Successfully integrated CRM system into existing workflow
2012-2017 Cherepovets Metallurgical College (Russia) - electrician, manager (the course combined basic technical skills with series of lectures on people’s resources management, economy, modernisation of industrial plants)
Skills: negotiating with empathy, explaining after listening, clear and consensual communication, patience, creativity, influencer marketing, SEO marketing, troubleshooting tech issues.
Volunteer jobs: helping elderly people to learn how to use IT resources
Hobbies or side projects: in my free time I love dancing, playing LARPs, creating clothes, writing on different topics. I document my journeys through photography, follow politics of different countries and try to be an ally and activist for causes that view as important ones
2018-2019 - series of interviews via YouTube channel, focusing on how creativity can help bring yourself up in a harshly capitalist environment
https://www.youtube.com/channel/UCp7oY7T05qTET7e7bcfysew
2020 - a LARP-experience 'Traditional values' hosted 2 times in Minsk, focusing on discrimination that happens inside an oppressed group
2020 - till now - series of texts about social events and sexual, romantic life in russian and english https://t.me/olezhadance , https://teletype.in/@olezha