F.A.Q.
❓ Can I test IPTV?
🔹 Unfortunately, there is no free test, however you can purchase a subscription for 3 days and how it works.
❓ What Internet speed is required to view?
🔹 The short answer is - at least 10 Mbps.
In fact, the required speed depends on the channel itself. For example, the picture on sports channels is very dynamic and in order to maintain quality they are not compressed, so they need about 10 Mbps. The remaining channels need about 3.5 - 4.2 Mbps. If the SD channel is compressed, about 1.5 Mbps is required, if not - ~3.5 Mbps.
❓ How to apply and pay for a subscription?
🔹 Contact "Support" and your Username and Password will be sent to you (save them somewhere).
🔸 Go to the "CLO wallet for payment" menu and transfer the necessary amount to it. You can find out the cost of a subscription per month in "Current prices" menu.
🔸 Submit TxHash to Support. After confirmation, you will be sent an active Playlist Link.
❓ How to renew my subscription?
🔹 Before or after the end of your subscription click on the "CLO wallet for payment" button and transfer the necessary amount to it, and then write to the "Support" providing TxHash, the amount, as well as the Username that was issued to you earlier. Subscription prices can be found in the "Current Prices" menu. After confirmation, your subscription will be renewed for a period corresponding to the transfer amount.
❓ Where can I get CLO?
🔹 Callisto Network coins can be purchased through Cryptocurrency exchanges: Bitfinex, STEX, HitBTC.
❓ How to set up IPTV?
🔹 Insert into the IPTV application a link to the playlist that was sent to you after payment was confirmed, and the channels will be scanned automatically.
For a list of some applications:
The configuration of each application (device) is individual and should be in its manual or Internet.
❓ Do I need to periodically update the channel list?
🔹 Most players automatically update the channel list at startup or you can set the frequency of updates in settings.
❓ How many devices can I watch at one time?
🔹 You can watch only one device at a time.
It is also not recommended to quickly switch between channels, since when switching from channel to channel, the session does not have time to end and a new one starts.
❓ Can I share a link to a playlist with others?
🔹 We don’t recommend doing this, as the playlist is private and designed for one single viewing. When the threshold is exceeded, the system begins to ban.
❓ How long can I subscribe?
🔹 From 1 to 6 months (at your discretion).
❓ Do I need to pay subscription every month?
🔹 No. You need to pay when the subscription ends and there is a need to renew it.
❓ Can I cancel my subscription and refund?
🔹 Unfortunately, the subscription cannot be canceled and the funds cannot be returned. Therefore, we recommend that you purchase a three-day subscription at the beginning and check the work.
❓ Can I pause a subscription?
🔹 To temporarily suspend a subscription, contact support and specify your username and password. Subscription is suspended for a period of at least 7 days. Without a password, the subscription is not suspended.
❓ I forgot my Username / Password, how do I know (restore) them?
🔹 If you did not clear the history of correspondence with the "Support", your Username and Password should be in your Telegram chat.
❓ Why do I need a username and password?
🔹 Username is needed to renew the subscription, otherwise we will not be able to find out which account needs to be renewed.
🔹 A password is needed if you want to suspend a subscription.
🔸 The responsibility for the safety of the Username and Password lies with you.