April 29, 2020
Login Error messages
Auth Error Code -1 “Internal Error”
SS server down for maintenance
- Wat for SS server to be back online. Check group/channel for status update
Internet connection lost
- Check your internet/mobile data connection
Auth Error Code 1 “Invalid Account Credential”
Invalid key
- Ensure your given key entered in login are correct. The “:” are separator between username and password and IT MUST NOT BE ENTERED in the login screen
-Double check to ensure there is no mistake during copy pasting
Subscription Expired
Auth Error Code 2 “Account Limit Exceeded”
Key detected used in more than 1 device at the same time
- Ensure you did not share the key with anyone else
- Ensure you logout and close Ss app before you install another new version of SS, restart phone or reformat your device
-if you change your DEVICE ID to reset Guest Acc
- You will be able to login again after 4 hours of lock-down period
Auth Error Code 3
You have an old version of the program installed. You must check and install the current version.
Auth Error Code 4 "No authorized with DRM" [Reason]
-Lost connection from server
[Solutions]
-Restart SS
Force close the app and start again
Auth Error Code 6
You are trying to use a key that is designed for another game. To resolve the error, contact the seller.