Online store with a bot and without - what's the difference?

The decision to create a bot for your online store depends on your business needs, resources, and customer interaction strategy. Here are some considerations that may help you make the decision:

With the use of a bot, you will gain:

Custom search: the ability to use inline search for quickly finding desired products
Online payment acceptance: creating a bot allows you to accept online payments from customers
Newsfeed via the bot: the ability to send broadcasts and notifications to all customers through the bot, simplifying communication and informing about new arrivals and promotions
Order management via group chats: the platform allows receiving order notifications in group chats for more convenient order management and timely processing of requests
Access to more information: the bot can provide additional information about products, promotions, and delivery terms, helping customers make more informed decisions
Message responses: the bot is capable of automatically responding to customer messages, enhancing service levels and reducing staff workload
Profile personalization: the ability to set a custom avatar and personalize the bot profile for a more attractive and recognizable appearance

Without using a bot:

The process of creating a store is simpler and faster because bot setup and maintenance are not required
Lack of additional features such as online payments, automatic message responses, order management via group chats, and other capabilities available only with the use of a bot