Aid from the Mages Guild!
If you encounter any troubles in the game, the best mages from the Guild will always aid you. They will help resolve and settle any and all issues, and also tell you about the latest PROMOS! You just need to contact TECH SUPPORT!
There are two ways you can reach support:
The first method.
- Launch the game (getting to the loading screen is enough).
- In the bottom left corner, next to the loading bar, find the “Help” button and tap it.
- A “Contact the Developer” window will open; what to do there:
• “Name” — enter your nickname.
• “E-mail” — provide the email address you will use to communicate with the tech support!
• At the very bottom, describe your issue in detail.
- Tap “Send” and wait for a reply from support. It will arrive at the email address you entered in the dedicated field!
Be ready to answer additional questions from the support specialist and provide your game ID if necessary.
If you don’t receive a reply after a while, check your “Spam” folder.
Please fill in the fields carefully. If you make a mistake in the email address, support will not be able to contact you!
This method also works for players who cannot get past the loading screen.
The second method.
- Launch the game.
- In the top right corner of the main screen, find the gear icon and tap it.
- The Menu opens — go to the “Ask a Question” tab.
• Select a topic — Other, Bug, Ask a Question, Payment Issues, Services, or Appeal.
• “Name” — enter your nickname there.
• “E-mail” — provide the email address you will use to communicate with the tech support!
• At the very bottom, describe your issue in detail.
Be ready to answer additional questions from the support specialist and provide your game ID if necessary.
If you don’t receive a reply after a while, check your “Spam” folder.
Please fill in the fields carefully. If you make a mistake in the email address, support will not be able to contact you!
You can also send an email to support@nebogame.online if you don’t have access to the game!
- Go to your email and send a letter to support@nebogame.online, describing the purpose of your request.
- Wait for the AUTOMATIC REPLY, which will arrive at the email you specified. If you did not receive an automatic reply from support, then check the "Spam" and "Inbox" folders. If there is no automatic reply there, send your request again, but pay very CAREFUL attention to filling in the email address.
After that, our technical support specialist will contact you in order of the live queue during working hours and answer your questions.