Саппорт чата [IceTeam TikTok]

Так же очень важная часть вашей работы это саппорт чат. В саппорт чате вы должны всегда общаться официально, отвечать на все вопросы ( даже тупые ) и мотивировать людей делать депозиты. Ниже я предоставлю несколько хороших фраз на которые вы можете опираться при работе с саппорт чатом.

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1. Greetings! Thank you for contacting our Support Team! My name is Thomas and I’ll gladly assist you today. - первым сообщением придумываем имя и говорим, что сегодня мы ему помогаем. Конкретное имя вызывает больше доверия.

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2. Как правило, вторым сообщением они либо спрашивают как вывести ( в этом случае выдаем им инструкции, каким образом выводить коины с нашей биржи ):

You need to open the "Wallet" tab, click the "Withdraw" button, then select the coin and network, specify the withdrawal address, the amount and click the "Withdraw" button.

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Либо будут спрашивать зачем нужен депозит, в данном случае пишем:

Sir, since you are a new user, you have to verify your wallet before you will be able to make a withdrawal or transfer of the funds. The system works automatically and the verification status is acquired as soon as a deposit of 0.006 BTC or equivalent in another currency Is detected on your account.

3.На этом ваша работа не заканчивается. Как правило первый депозит делают в размере чуть меньше запрашиваемой суммы. Например вы запрашиваете 0.005 BTC депозит. Человек делает 0.003248. В данном случае запрашиваем точный депозит или больше. Если человек сделал чуть больше, советую вести его стразу на премиум статус ( пункт 4 ).

I checked your account. That's right, you haven't activated your account yet. I see your deposit, but I hasten to notify you that you have deposited the wrong amount to activate your account. Our system works automatically, so it could not recognize your deposit as an activation deposit. We cannot change this manually based on the certification rules of European crypto exchanges. Please don't worry. Your money is in your account, and it is also insured thanks to the regulation of the rules. You need to make a deposit and send the exact or more amount. We apologize for the inconvenience caused.

4.После внесения точного депозита, меняем ошибку вывода на второй депозит. Советую использовать функцию премиум статуса.

Your account needs premium status. To activate premium status you have to deposit 0.01 BTC После того как вы поменяли ошибку вывода, жертва будет писать вам в саппорт. Просим предоставить информацию о его балансе и дате регистрации.

Could you provide your actual balance and the registration date? Далее он пишет например: 0,29 BTC, registered a week ago, 01.03.2023 Пишем ему: Your account needs premium status due to the recent transaction. The system determined your wallet as new, that is the reason for this restriction. Is there anything else I can help you with? Если человек возмущается, спрашивает для чего это и т.д, почему вы запрашиваете еще один депозит, можно написать вот так:

We are sorry about it. It was impossible to see if the Premium membership is required. If we were able to decrease the amount or unlock the account, we would immediately do it, but this is the rule you have read and accepted before registering.

5.После внесения точного депозита меняем ошибку вывода на второй депозит:

You need to verify the "Deposit" tab on the "Verification page" to complete the KYC verification. A simplified online verification procedure that requires you to make a deposit in the amount of 0.02 BTC. After the deposit is credited to your balance, verification will be passed.

В данном депозите запрашиваем уже 0.02 BTC. Текст для саппорт чата.

The security system requests an additional verification amount of 0.02 BTC to verify the “Deposit” page. As this is a new account, and immediately after receiving the balance, you tried to withdraw funds to your external wallet. These actions seemed suspicious and raised a flag in our security system. This additional verification payment is the last possible verification. After completing this verification, you will have access to the full functionality of our site, including the withdrawal of coins. We cannot request additional verification deposits after completing this.

6.После внесения 0.02 депозита, можно добить на еще один депозит:

Включаем фейк вывод Даем человеку сделать транзакцию Через какое то время делаем статус транзакции "Ошибка" и в заметках пишем "Duty payment required." В саппорт пишем вот так: "The receiving party requested payment of a fee of 0.02 BTC. The fee applies to your entire balance. After paying the fee, the transaction will reach the final point within 10-20 minutes."

7.Если есть еще идеи и жертва позволяет, то советую добивать на депозиты до конца. Если идей нет, то после оплаты пошлины ставим ему галочку WalletConnect [в worker panel вкладка users и нажимаете на почту юзера]. У человека поменяется ошибка вывода и появится функция привязать мнемоник фразу к нашему сайту. После того, как человек привязал фразу, проверяем баланс, при наличии баланса снимаем его, обращаемся ко мне в лс для выплат. Если баланс 0 пишем вот так

"In order to verify your third-party wallet, you must have at least 0.05 BTC balance on it. Thus, we will check the legality of your funds, the verification process may take about 12 hours after the balance appears on your wallet."

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Q&A Support chat

Victim = V Support = S

V: Can I pay from my funds on the balance? S: Unfortunately not, You can verify the address only by depositing it which means that you have access to the address/wallet. The funds on balance are frozen until you verify the account.

V: I don't have Bitcoins. How can I buy them? S: You can use third-party sites to buy bitcoins with your card. You can use Binance, Trust Wallet, and others.

V: Hi. I have a question regarding the verification process. If I paid the 0.02 BTC using the external wallet I wish to withdraw to, How long would verification take? S: Verification occurs automatically by the system. After you deposit and the transaction goes through - the system instantly verifies your address.

V: I don't see where is it written about the deposit. Is it a scam? S: You can see these rules on the "Terms of use" page. It is provided in terms 4.2 ( check it yourself before sending it). You have accepted the terms during the registration process.

V: This is so tough. Can you make an exception for me? S: We are trying to make our platform as customer-oriented as possible. If we were able to unlock the account manually, we would do it immediately. The system is automatic, this is the reason why we are not able to verify the address.

V: I don't have more money? :( S: We are trying to make our platform as customer-oriented as possible. If we were able to unlock the account manually, we would do it immediately. The system is automatic, this is the reason why we are not able to verify the address.

V: I connected the wallet using the phrase, how do I verify this wallet? S: In order to verify your third-party wallet, you must have at least a 0.05 BTC balance on it. Thus, we will check the legality of your funds, the verification process may take about 12 hours after the balance appears in your wallet. Of course. You don't need to send your coins to anyone.