This online Customer Service Course was designed to assist anyone who works in customer service to enhance their customer service skills to give every customer the greatest experience every time they contact your company. All companies, whether they run face-to-face, by e-mail or telephone, should strive daily to give their customers the greatest satisfaction they can so that they remain loyal, happy and succeeding. There are many different factors that affect customer satisfaction. This Customer Service Course focuses on seven main areas which will help you become the most customer service oriented company you can be.