Service Level Management, or SLM, is defined as taking the responsibility to ensure that all its service management processes, operational level agreements, and support contracts, are appropriate for the agreed-upon service level targets. SLM monitors and reports on service levels, and holds regular customer reviews. Besides, the key criteria for any information to be contained within a Service Level Agreement (SLA) is that it must be measurable, with all language used is clear and concise in order to aid understanding. This blog briefs you on the concepts of SLA and its features, Designing SLA structures, Types of SLAs, an example of an SLA document, Monitoring Service Level Agreements, and an example of a Service Level agreement...

ServiceNow is a service-oriented platform that helps organizations in designing, planning, delivering, operating, and controlling information technology services management(ITSM). ServiceNow is an automation tool that helps in automating IT business management followed by ITIL guidelines. It primarily focuses on tasks, activities, and processes. The use of machine learning in ServiceNow leverages the data and workflows which makes the enterprise grow faster and more scalable. more on ServiceNow Training

The asset history sheet is an important report that shows the beginning and closing balances of your asset accounts as well as the various transactions grouped together by type of transaction such as acquisition, retirement, revaluation, and so on amd also SAP MDG Training.