T
@tardayaknu
1 post

Customer service requirements

The very idea of outsourcing customer service requirements elicits a negative response in many quarters. Perhaps the reason is that we have not fully internalized the concept or have not been taught how to do it. We do not understand the value of having a properly aligned approach. Or we might have the mistaken impression that such an approach would be too costly to implement in our organization. Fortunately, it does not have to be so.