XV1 Exchange Rules
Before using the (@XV1 Exchange bot) for financial services or any other activity, carefully read the rules and familiarize yourself with the company's policy.
By launching the bot on "Telegram" with the "start" button, You agree to the terms and rules outlined here (Rules). If you do not agree with something, we ask that you do not use our service.
Terms used:
- XV1 Exchange ("Service") - a exchange service that allows Users to interact with the XV1 Exchange exchange, namely to create electronic requests for the exchange of electronic financial assets (cryptocurrencies) and fiat through a special software interface (bot).
- User - a natural or legal person who accepts all the conditions provided by the service and agrees to these rules and conditions.
- Digital financial asset - electronic property created using cryptography. For example, Bitcoin (BTC) or Ethereum (ETH).
- Fiat currency - any currency issued by a government in accordance with the law and is a legal tender in the country of issuance. For example, US dollars (USD).
- Payment - transfer of funds from the payer to the recipient.
- Request - information sent electronically by a Service User indicating the User's desire to use the Services provided by the Service, on the terms specified in the request parameters.
- Currency exchange - exchange of funds (fiat) for digital financial assets (cryptocurrencies) and vice versa.
- Exchange rate - the ratio of the value of two exchanged assets.
- Service - the provision of a service to a client.
- Money transfer - transfer of money from one person to another through a payment system without direct transfer of cash.
| 1. Bot functionality and everything connected with it
1.2 List of services provided by the bot:
- Creating a request to exchange fiat currency for cryptocurrency.
- Creating a request to exchange cryptocurrency for fiat currency.
- Creating a request for money transfer.
- Possibility of consultation with a manager who can solve problems that arise during exchange or other financial services offered by the exchange.
The company has the right to increase or decrease the functionality of the bot if it deems it acceptable and is not obliged to notify Users of this. All changes in the bot must not conflict with the rules that were previously established.
1.4 Processing of requests and their implementation
After the User has created a request, the manager contacts the User to clarify all the details. After everything is settled, the User must send the money within 15 minutes after confirmation by the manager. If the User does not comply with this time limit, the company is not obliged to send anything or compensate for any losses of the User. Conditions can be changed depending on the agreement with the manager.
| 2. Loss of funds and their recovery
The company is not responsible for the User's funds in the following cases:
- The User violated the AML policy, which includes checking funds for signs of money laundering, terrorism financing (directly or indirectly), as well as points specified in the AML Politics.
- The User was previously suspended from using XV1 Exchange or XV1 Exchange bot services.
- The Company is not responsible if the User confused the wallet address, card number, name or any other information provided by the manager to the client or entered in the application.
- If assets or a money transfer are provided after the specified period, the client's funds may be frozen without their consent. When making a refund, all commission expenses for transferring funds or digital financial assets are borne by the User.
- The Company is not responsible for possible delays in the refund if they are not the fault of the Company.
- The Company has the right to refuse to refund the User's funds if the User violated the Company's rules described earlier.
| 3. Privacy Policy
3.1 In order to conduct operations, the Company collects personal User data, which it undertakes to store in encrypted form, not to disclose or transmit to third parties, except as described in clauses 3.2 and 3.3 of this agreement.
3.2 According to this condition, the Company may disclose personal data and information about the User's operations to law enforcement agencies in the event of an official request/court decision/initiative of the service itself (if it is necessary to conduct an investigation), but must maintain their confidential status. Also, this data may be transferred to the User to whom it belongs.
3.3 The Company reserves the right to refuse further service if the User is suspected of violating the AML Policy .
3.4 The Company is not responsible if leaks of personal data, payments, and information that the User provided while using the Service occurred from the "Telegram" application.
| 4. Disclaimer
4.1 Working hours of XV1 Exchange company: Monday-Sunday from 7:00 to 22:00 (exceptions may apply).
4.2 If You create an exchange request before or after our working hours, we may require more time to process the request. We are not responsible for delays in processing requests created before the start or after the end of our working hours.
4.3 We reserve the right to refuse an exchange if we detect any suspicious activity or if we are unable to fulfill your request for any other reason.
4.4 We are not responsible for any losses or damages associated with the use of our Service, including but not limited to losses caused by software errors or system downtime.
4.5 Users are required to comply with laws and regulations related to cryptocurrency operations in their country. We are not responsible for any violations of the law committed by users of our Service.
4.6 We reserve the right to change these Exchange Rules at any time. Updated rules may be published in the channel if the administration deems it necessary.
4.7 The User guarantees to compensate the Company for any losses in cases of claims directly or indirectly related to the User's use of the Company's services.
4.8 The company provides up-to-date and accurate information on our website, but the Company cannot guarantee its absolute accuracy and completeness. Therefore, before relying on information obtained from us, we recommend that You verify it. You are also responsible for any decisions you may make based on this information. We are not responsible for any losses or damages that may arise as a result of your actions. If you have any questions or require additional information, please contact our customer support Service.
4.9 The availability of XV1 Exchange and XV1 Exchange bot exchange Services may be limited due to unforeseen circumstances, without notification or consent of the users. The company is not responsible in cases of unforeseen circumstances.
4.10 The company is not responsible for sudden changes in the cryptocurrency rate, which may affect your operations. Remember that cryptocurrency rates are subject to change and may fluctuate depending on market conditions. We recommend that you monitor rate changes and take appropriate measures to protect your interests. In any case, all decisions You make are based on your own discretion and risk. We are not responsible for any losses or damages that may arise as a result of such changes.
4.11 If you want to opt out of our Services and stop using our Telegram bot, you need to go to the bot and click the "Stop and block bot" button. After that, our rules and conditions will no longer apply to you, and You will not receive any further messages from us.
| 5. The procedure for accepting claims and resolving disputes
5.1 Disputes and disagreements arising in the course of providing services by the Company to the User shall be resolved through negotiations between the User and the Company's administration, based on the provisions of this agreement.
5.2 If the parties are unable to reach an agreement within 30 days, any conflict shall be resolved at the discretion of the Company. The User agrees that the decision taken by the Company shall be final and binding on all parties.
| 6. Transaction Rules
6.1 The user is obligated to provide accurate information regarding all necessary transaction details in accordance with the exchange requirements. The provided information includes, but is not limited to, the following:
- Full name of the sender, including last name, first name, and middle name (if applicable).
- Full name of the recipient, including last name, first name, and middle name (if applicable).
- Name of the sender's and recipient's bank.
- Exact amount to be exchanged.
- Additional information requested by the exchange manager for the successful completion of the transaction, such as the user's bank's ability to make payments through the SEPA Instant system.
In the event of providing inaccurate or incomplete information, the user acknowledges and agrees that the exchange is not responsible for any losses or issues arising from the provided inaccuracy or incompleteness of the data.
6.2 The user must initiate the bank transfer within 15 minutes upon receiving the details provided by the exchange manager. The proof of transfer is a bank receipt that the user is obliged to provide to the manager.
In the case of a delayed or incorrect bank transfer, the user acknowledges and agrees that the exchange is not responsible for any delays, losses, or issues resulting from the mentioned violations.
The user must ensure sufficient funds in their bank account for the transfer, taking into account possible fees and expenses related to banking operations.
6.3 The exchange commits to transferring the funds or cryptocurrencies to the user within the timelines specified by the manager. The bank receipt, provided by the exchange manager in the chat, serves as confirmation of the funds being sent.
It is important to note that the exchange is not responsible for any possible delays in bank transfers or blockchain transactions. Possible reasons for such delays may include technical issues, operational delays, or other unforeseen circumstances beyond the control of the exchange.
| 7. Final provisions
7.1 All information on the website, including graphics, texts, software codes, and other elements, are the property of XV1 Exchange and are protected by copyright laws. Unauthorized copying (partial or complete) may result in legal consequences in accordance with applicable legislation.
7.2 Before using XV1 Exchange, the User must familiarize themselves with all the terms of this agreement and unconditionally accept them. If the User does not accept these terms, they do not have the right to use XV1 Exchange and the XV1 Exchange bot.